How to Send Messages to Inmates

You can use your phone or computer to send emails, letters, and photos to an inmate. Messages are sent electronically to inmate tablets or kiosks at the facility. If you would like to send a message, start by searching for an inmate at Jackson Correctional Institution.

Sending Photos and Postcards

A great way to send love and support to a loved one at Jackson Correctional Institution is to send photos and postcards. It only takes a few minutes to send photos from your phone and it makes a huge difference. You can also mail postcards with words of support and inspiration, or design your own postcard for special moments like birthdays and holidays.

Important! Be sure not to send any explicit photos or they may not be approved by the facility. You can also use a photo printing app like Penmate to make sure your photos are printed at the correct size (4x6 or 3x5) and are mailed according to the rules and regulations of Jackson Correctional Institution.

Frequently asked questions about Jackson Correctional Institution

1. How long does it take to deliver a message?

   If you're sending an email message your letter is usually delivered within 24-48 hours. For messages sent via mail you should expect delivery within 3-7 days. All messages will need be approved by Jackson Correctional Institution.

2. How much does it cost to send a message to Jackson Correctional Institution?

   You can send a message free using your phone or mail a message via USPS for the price of a $0.60 stamp and envelope. You can also purchase credits or e-stamps from services starting at $1.99.

3. What services can I use to contact an inmate at Jackson Correctional Institution?

   Penmate

   You can use Penmate to send letters and photos to an inmate from your phone. It's an easy way to stay in touch during your loved one's incarceration. Use the inmate locator to find an inmate's location and contact information, then you can send messages within a few minutes.

   Securus messaging

   Securus may be another option for communicating with an inmate at Jackson Correctional Institution. You can create a friends and family account and purchase credits to send messages. All messages will be reviewed and must be approved by the facility.

   JPay

   Some county jails and state prisons may support sending messages with JPay. You must register an account with the system, find your loved one, and purchase stamps to send messages. For some locations you can also attach photos.

   Smart Jail Mail

   You may also check if Smart Jail Mail is available at Jackson Correctional Institution. Smart Jail Mail is operated by Smart Communications and has contracted with some state and county jails. After purchasing credits, your messages and photos are sent to the facility, printed out, and then handed out to your loved one.

4. What is the mailing address of Jackson Correctional Institution?

   Mailing address:

   Jackson Correctional Institution
   5563 10th St
   Malone, FL 32445
   Phone: (850) 569-5260

   Business hours:

   • Monday: Closed
   • Tuesday: Closed
   • Wednesday: Closed
   • Thursday: Closed
   • Friday: Closed
   • Saturday: 8:00 AM – 2:00 PM
   • Sunday: 8:00 AM – 2:00 PM

5. What are the visiting hours at Jackson Correctional Institution?

   Visiting hours at Jackson Correctional Institution vary by housing unit and security level. Generally, visits are scheduled on weekends and holidays, with some facilities offering weekday visits. Contact the facility directly at (850) 569-5260 or check their website for the current visiting schedule. Visits typically last 30-60 minutes and must be scheduled in advance.

6. What items are prohibited when sending mail to Jackson Correctional Institution?

   Prohibited items typically include: cash, personal checks, stamps, stickers, glitter, glue, tape, staples, paperclips, polaroid photos, musical or blank greeting cards, hardcover books, magazines with staples, and any items containing metal or electronics. Only send letters on plain white paper with blue or black ink. Photos must be printed on regular photo paper (no Polaroids). Always check with Jackson Correctional Institution for their specific mail policies.

7. How do I send money to an inmate at Jackson Correctional Institution?

   You can send money to an inmate at Jackson Correctional Institution through several methods: 1) Online using JPay, Access Corrections, or the facility's approved vendor, 2) Money orders mailed directly to the facility with the inmate's name and ID number, 3) Kiosks located in the facility lobby, or 4) Over the phone using a credit or debit card. Fees vary by method, typically ranging from $2.95 to $11.95 per transaction.

8. Can I schedule a video visit with an inmate at Jackson Correctional Institution?

   Many facilities now offer video visitation as an alternative to in-person visits. At Jackson Correctional Institution, video visits may be available through services like Penmate, Securus Video Connect, GTL, or ICSolutions. Video visits typically cost $10-20 for 20-30 minutes and must be scheduled in advance. You'll need a computer or smartphone with a camera and reliable internet connection. Contact the facility for their specific video visitation policies and approved vendors.

9. What identification do I need to visit an inmate at Jackson Correctional Institution?

   All visitors must present valid government-issued photo identification such as a driver's license, state ID, passport, or military ID. Minors must be accompanied by a parent or legal guardian who can provide the minor's birth certificate. Some facilities require visitors to be on the inmate's approved visitation list, which may require a background check. Contact Jackson Correctional Institution for specific ID requirements and visitor approval procedures.

10. How can I find out an inmate's release date?

    To find an inmate's release date at Jackson Correctional Institution, you can: 1) Use the online inmate search tool if available, 2) Call the facility's records department, 3) Contact the inmate's case manager or counselor, or 4) Have the inmate provide this information during a call or visit. For privacy reasons, some facilities only release this information to immediate family members.

Programs & Services

Through comprehensive service delivery and structured programming initiatives, Jackson Correctional Facility prioritizes the development of essential life skills while fostering meaningful connections between the population and their broader communities. The facility's approach emphasizes holistic support that addresses both immediate needs and long-term reintegration goals, creating pathways for personal growth and sustainable change. This multifaceted framework typically encompasses educational advancement, practical skill development, and spiritual enrichment opportunities designed to strengthen individual resilience and community ties.

Educational services form the cornerstone of the facility's programming structure, offering the population opportunities to pursue academic credentials and develop foundational literacy skills that may prove instrumental in their successful reentry. In addition to this academic foundation, culinary arts programs provide hands-on vocational training that combines practical skill development with potential career pathways, allowing participants to cultivate expertise in food preparation and kitchen management. These educational and vocational initiatives often include structured learning environments where the population can engage with both peer groups and instructional staff, fostering collaborative learning experiences that extend beyond traditional classroom settings.

The facility's support network typically encompasses faith-based initiatives that provide spiritual guidance and community connection, while janitorial services programs offer additional vocational training opportunities in facility maintenance and custodial operations. Community resource connections may supply vital links to external support systems, helping participants establish relationships with local organizations and service providers that can continue after release. Furthermore, volunteer programs often create meaningful opportunities for civic engagement and skill sharing, allowing the population to contribute positively to their institutional community while developing interpersonal competencies that support successful reintegration into society.

Daily Life & Visitation

Systematic organization forms the backbone of every interaction and movement within Jackson Correctional Facility, where carefully structured schedules currently govern the daily experiences of the population and continue to provide predictable routines that help maintain order throughout the complex. The facility operates on a regimented timeline that typically begins with early morning counts, followed by meal service, work assignments, and structured programming that supply both purpose and routine to each day. Security protocols generally require the population to move between designated areas at specific intervals, with staff supervision ensuring that transitions between activities occur smoothly and safely.

Housing arrangements at the facility typically consist of dormitory-style units or individual cells, depending on classification levels and security requirements, where residents generally share common areas while maintaining personal space for their belongings and rest periods. Living accommodations usually include basic furnishings such as beds, storage areas, and shared bathroom facilities, with the population often having access to limited personal property that may include approved clothing, hygiene items, and correspondence materials. In addition to this structured living environment, dining arrangements typically involve scheduled meal times in designated areas, where the population receives nutritionally planned meals that often accommodate various dietary requirements and restrictions.

Despite this highly regulated environment, recreational opportunities and family connections continue to play important roles in daily life, with programming that may include educational classes, vocational training, library access, and physical exercise periods that supply both mental and physical outlets for the population. Work assignments within the facility typically provide structure and purpose, often involving maintenance duties, food service, or administrative support that helps maintain facility operations while offering skill development opportunities. The facility generally maintains visitation schedules and communication systems that allow the population to stay connected with family members and support networks, though these interactions usually occur within established security parameters and designated time frames that ensure both safety and meaningful contact with the outside community.