How to Schedule a Video Visit at Jackson County Jail (GettingOut): Step-by-step checklist
Booking a video visit is simple once you understand the scheduling windows and the 24-hour confirmation rule. Here's how to book through GettingOut or at the lobby kiosk.
Jackson County Jail uses video monitoring for all inmate visits - no in-person contact visits here. The key to a smooth experience: book during the allowed scheduling window and give yourself enough lead time to get your confirmation.
On most days, you can schedule video visits between 9:00 a.m. and 9:00 p.m. Planning an early morning or late evening visit? Make your request within that window to avoid delays.
Friday schedule change: On Fridays, visits can only be scheduled from 4:00 p.m. to 9:00 p.m., not starting at 9:00 a.m. like other days.
Here's the catch: visits must be scheduled at least 24 hours in advance to receive a secure confirmation. Trying to book for tomorrow? Build in extra time so you're not stuck waiting on confirmation at the last minute.
Two ways to schedule a video visit at Jackson County Jail. Online through GettingOut - create an account (or sign in) and add funds with a debit or credit card. Or use the kiosk in the jail lobby.
Need help with GettingOut? For scheduling or deposit problems, contact GettingOut Customer Care at 1-866-516-0115.
Payments and Free Visit Rules
- ✓ Each inmate is allowed one free visit every 7 days.
Already used your free visit this week? You can purchase more time. Additional visits run $7.50 for 30 minutes or $3.75 for 15 minutes (plus taxes and fees).
Deposits go through GettingOut online using a debit or credit card. If your payment processes but the visit doesn't show as scheduled, customer care can help sort out the account side.
One thing to watch: don't leave money sitting in your GettingOut Friends and Family account indefinitely. After 180 consecutive days of inactivity, the account becomes inactive and funds are subject to forfeiture (unless a law or contract says otherwise). Need a refund? Contact customer service at 866-516-0115.
GettingOut's Terms of Use require users to be over 18. You'll need to enter your birth date when signing up.
Security reminder: GettingOut discloses that a 2020 Telmate data breach exposed personal information for many users. Be careful when entering personal and payment details, and keep your account credentials secure.
If Cant Book Next Steps
- ✓ Confirm your visit was scheduled at least 24 hours ahead so you can receive the secure confirmation.
- ✓ Double-check the scheduling window: most days are 9:00 a.m.–9:00 p.m., but Fridays are only 4:00 p.m.–9:00 p.m.
- ✓ Call GettingOut Customer Care at 1-866-516-0115 for help with deposits, account issues, or scheduling errors.
- ✓ If the vendor can’t resolve it, contact the jail directly for next steps.
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