How to Contact an Inmate at Jackson County Jail , MI (MI)
Getting in touch with someone at Jackson County Jail typically means setting up remote video visits or understanding how inmate phone calls work. Here are the requirements and exact steps to follow.
Everything starts with enrollment. You'll need to create a Smart Online account through SmartJailMail, then wait for approval. Keep an eye on your email, since that's how they'll notify you. You won't be able to schedule a visit until your account is approved.
You'll need to verify your identity during sign-up. If you're enrolling from a computer, have a webcam ready so you can photograph a government-issued photo ID (like a driver's license or passport) as part of the SmartJailMail enrollment process. For the video visit itself, you'll need an Android or Apple smartphone, a tablet, or a computer with a webcam, plus reliable internet access.
Phone calls at this jail: Inmates can place outgoing calls between 7 a.m. and 11 p.m. using collect calling or a SMART pre-paid inmate debit account. The jail will not accept incoming telephone calls or messages for inmates.
Need help setting up telephone billing? SmartJailMail handles support for prepaid collect and PIN debit accounts. Reach their customer care team at 1-888-843-1972.
- Create your SmartJailMail (Smart Online) account Set up your account first, then wait for the approval email before you try to schedule anything.
- Complete enrollment with a photo ID If you enroll on a computer, use your webcam to take a photo of a government-issued photo ID as required during the sign-up process.
- Schedule only after you’re approved Once your account is approved, log in and follow the prompts to schedule your remote video visit.
- ✓ Use a supported device: Android or Apple smartphone, tablet, or a computer with a webcam
- ✓ Make sure you have internet access that can handle a video call
- ✓ Log in to your SmartJailMail account at least 15 minutes before the visit start time
- ✓ Expect outgoing calls only between 7 a.m. and 11 p.m.
- ✓ Be ready for collect calling or a SMART pre-paid inmate debit account
- ✓ For help with prepaid collect or PIN debit setup, contact SmartJailMail customer care at 1-888-843-1972
Before picking a visit time, make sure your SmartJailMail account has been approved. You'll get an email once approval goes through, and scheduling only opens up after that step.
Test your setup before visit day. The jail lists Android or Apple smartphones, tablets, or a computer with a webcam plus internet access as compatible devices. If you're enrolling on a computer, you'll also need that webcam to capture your government-issued photo ID.
Log in early. Jackson County Jail's video visit instructions say to be logged in 15 minutes before your scheduled start time. Set a reminder so you don't miss it.
For phone contact, confirm the calling setup and any account details before you add money or expect a call. Inmates have telephone access from 7 a.m. to 11 p.m. for outgoing collect calls or calls via a SMART pre-paid inmate debit account. The jail will not accept incoming telephone calls or messages for inmates. If you have questions about prepaid collect or PIN debit accounts, contact SmartJailMail customer care at 1-888-843-1972.
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