How to Schedule the Free Weekly 20‑Minute Video Visit at Jackson County Jail
Scheduling the free weekly video visit is straightforward once you know two key rules: book at least 24 hours ahead, and select the right location setting.
Inmates at Jackson County Jail get one free 20‑minute video visit each week. The catch? You need to book at least 24 hours in advance. If you're calling in from home, select
First, you'll need a Smart Online account through SmartJailMail. Head to the SmartJailMail site and click
Signing up on a computer? You'll need a webcam. The enrollment process requires you to snap a photo of a government‑issued ID - a driver's license or passport works.
- Log in to your Smart Online account - use the same SmartJailMail account you created for video visitation.
- Choose “Schedule a Visit” - this is the option that starts the booking process.
- Select your loved one - pick the incarcerated person you want to visit.
- Pick an available time slot - follow the on‑screen prompts to choose a time that’s open.
- Confirm the visit - review the details and submit the request to lock it in.
- ✓ Schedule the free weekly 20‑minute visit at least 24 hours ahead (it won’t count as the free visit if you try to book last‑minute).
- ✓ If you’re scheduling from home, select “on site” for the location when you book.
Day of Checklist
- ✓ Log in to your Smart account 15 minutes before the visit start time.
- ✓ Use an Android or Apple smartphone, a tablet, or a computer with a webcam.
- ✓ Make sure you have internet access on the device you’ll be using.
Help tip: SmartJailMail offers FAQs, setup instructions, and live chat support on their site. Just know they can't troubleshoot your home internet or fix issues with your device or webcam.
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