Phone and Video Visits at Jackson County Jail: What Families Need to Know
Phone and video contact can feel complicated the first time, but Jackson County Jail keeps things straightforward once you know the system. Here's how calls work, how to block unwanted calls, and how to set up ViaPath video visits.
At Jackson County Jail, Adults in Custody (AICs) make calls from phones in their housing areas. These are collect-call only - you'll be charged by the telephone company if you accept. Worth knowing before that first call comes through: you can accept collect calls or set up a prepaid account instead.
Calls aren't available around the clock. AICs can only call during the jail's designated calling hours, so don't worry if coordinating times feels tricky at first.
Note: Phone calls may be monitored by jail staff and can be terminated at any time.
Blocking Calls
- ✓ Call jail staff at 541-774-6872 to request a block if you’re receiving unwanted calls or attempted calls from an AIC.
- ✓ Know the timeline: once a block is placed on your number, it will not be removed for one year.
To set up a prepaid phone account, check the jail's official telephone access page for the correct vendor link. Before entering any personal or payment information, confirm you're on the right site.
Jackson County Jail uses ViaPath Technologies for video visits. If you've used Zoom or Skype, the concept is similar - just on a jail-approved platform with specific rules.
- Create your ViaPath visitor account - set up your account on the ViaPath vendor website before you try to schedule a video visit.
- Schedule after your account is established - once your visitor account is set up, you can schedule a visit for a time that works for you.
Note: Video visits have to be initiated by the visitor. AICs can’t schedule or initiate video visits.
Tech Requirements
- ✓ A computer
- ✓ A webcam and microphone (or a computer with them built in)
- ✓ A high-speed internet connection
- ✓ A compatible browser: Safari 4 or higher, or Firefox 7 or higher (other browsers may not load the visit page correctly)
Headphones help if you're dealing with audio issues or background noise - for both you and your loved one. Keep in mind that video visits may be monitored and can be terminated at any time. For technical help with the video system, contact ViaPath Customer Service at 1-866-516-0115.
Yes - monitoring applies to both. Phone calls from AICs may be monitored and can be terminated at any time. The same goes for ViaPath video visits.
- ✓ To block unwanted or attempted phone calls: 541-774-6872
- ✓ For ViaPath video visit support: 1-866-516-0115
- Confirm your device setup - use a computer with a working webcam and microphone before your scheduled visit.
- Switch to a recommended browser - Safari 4+ or Firefox 7+ are strongly recommended; other browsers may not load the visit page correctly.
- Double-check prepaid calling setup on the jail’s page - if you’re trying to set up a prepaid phone account, use the link provided on the jail’s telephone access page and verify you’re on the correct vendor site.
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