How to Set Up and Use Video Visits With Jackson County Jail (ViaPath)

Jackson County Jail uses ViaPath Technologies for video visits with Adults-In-Custody (AIC). If you've used Zoom or Skype, the concept is the same: a live video call through your device. The difference is that everything runs through ViaPath's system, and you'll need to create a visitor account before you can schedule anything.

Before you can schedule a video visit, you'll need a visitor account on ViaPath's website. Create your account first. Once you're signed in, you'll see the option to schedule a visit.

Video visits at Jackson County Jail are visitor-initiated. You're the one who schedules and starts the session through ViaPath. The AIC cannot initiate or schedule visits on their end, so don't wait for them to send a request. Pick a time slot and begin the session from your side.

Technical Checklist

• ✓ A computer
• ✓ A webcam and a microphone (or a laptop/computer with a built-in webcam and microphone)

1. Use a recommended browser: Safari 4 or higher, or Firefox 7 or higher, are strongly recommended for Jackson County Jail video visits.
2. Switch browsers if the visit page will not load: Using other browsers may keep the page from loading properly when you try to begin your visit.

If your video visit isn't working, start with the basics on your end. Make sure your computer can detect your webcam and microphone, then refresh or restart your browser. Still having trouble loading the visit page? Try switching to one of the browsers Jackson County Jail recommends (Safari 4+ or Firefox 7+). Other browsers may not load the page correctly.