How to Contact an Inmate at Facility

If a crime is happening right now, call 9-1-1. If it already happened and there's no immediate danger, call (256) 574-2610 to request a deputy come to your location and file an incident report.

Before sending money or planning any communication, confirm the person is actually in custody. The Jackson County Sheriff's Office has an online inmate roster on their website where you can look up current inmates.

Jackson County Jail has two separate kiosks in the lobby, and they handle different things. One kiosk is for the visits/telephone system. The other is for commissary/store. Make sure you're using the right one.

1. Call 9-1-1 for a crime in progress. Use this for anything that needs immediate police response.
2. Call (256) 574-2610 for non-emergencies. If the crime has already occurred and there is no immediate emergency, you can request a deputy to come to your location and take an incident report.

1. Go to the Jackson County Sheriff’s Office website. Look for the section that lists current inmates.
2. Open the online inmate roster. Use it to view inmates currently at the Jackson County Sheriff’s Office Detention Center.

• ✓ Go to the kiosks located in the lobby of the Jackson County Jail.
• ✓ Use the kiosk labeled for visits/telephone if you are depositing money for the visit/telephone system.
• ✓ Use the separate kiosk for commissary/store if you are depositing money for commissary purchases.

• ✓ For the visit/telephone system, make an online deposit through GettingOut (the visit/telephone vendor is Viapath).
• ✓ For commissary/store deposits, make an online deposit through JailATM (the store/commissary vendor is Legacy).

Phone numbers and online tools can change, especially when agencies update their websites. Before you rely on anything listed here, confirm that (256) 574-2610 is still the correct non-emergency number for requesting a deputy, and check that you're using the current inmate roster on the official Jackson County Sheriff's Office website.

Planning to deposit money? Verify what's available in the Jackson County Jail lobby when you arrive, and double-check which kiosk you need (visits/telephone vs. commissary/store). For online deposits, confirm you're using the correct vendor site for the right deposit type: GettingOut for visits/telephone (Viapath) and JailATM for commissary/store (Legacy).