How to Contact an Inmate at Facility

All phone calls are monitored and recorded. Assume staff can review anything said during a call. The system blocks call forwarding and three-way calling. If someone tries to route a call through another person, it gets disconnected. Calls are capped at 25 minutes. They're also restricted to numbers on the offender's Call Allow List. If your number isn't on that list, the call won't connect, even if there's money in the account.

Phone calls are paid through Securus, and there are a couple of options. Friends and family can set up a prepaid collect or direct bill account online or by calling 1-800-844-6591. If your loved one calls multiple numbers (your cell, a home phone, a work line), you can add all of them to a single prepaid collect account. Your loved one can also fund calls from their trust account. They transfer money to a Securus debit calling account in $1 increments. Rates are $0.06 per minute, so a 25-minute call costs about $1.50.

Steps to Follow

• ✓ Set up a Securus pre-paid collect or direct bill account online or by calling 1-800-844-6591.
• ✓ Add the phone number(s) your loved one will call to the account (multiple numbers can be added to one pre-paid collect account).

• ✓ Make sure your loved one has a way to pay for calls, including transferring money from their trust account to a Securus debit calling account (transfers can be made in $1 increments).
• ✓ Plan around the billing and timing: calls are billed at $0.06 per minute (a 25-minute call is shown as $1.50).
• ✓ Keep calls focused since the maximum time allowed per call is 25 minutes.

• ✓ Speak as if the call is being monitored or recorded.
• ✓ Do not use call forwarding or three-way calling.
• ✓ Confirm your number is on the offender’s Call Allow List, since calls are restricted to numbers on that list.

1. Confirm your account setup method: Verify whether you should use the online setup or call 1-800-844-6591 for a pre-paid collect or direct bill account.
2. Verify the current rate you will be charged: Confirm the per-minute rate ($0.06 per minute is shown) and how charges appear on your account.
3. Check how debit calling funding works: If your loved one is using debit calls, confirm the trust-to-debit transfer process and that transfers can be made in $1 increments.

1. Ask how monitoring is handled right now: Calls may be subject to monitoring and recording, and it helps to know what is enforced.
2. Confirm connection rules: Make sure you understand the no call-forwarding and no three-way calling rule before you accept or place any call.
3. Recheck the call time limit: The maximum time allowed per call is listed as 25 minutes, but it is smart to confirm in case there have been changes.
4. Make sure your number is approved: Calls are restricted to numbers on the offender’s Call Allow List, so verify how your loved one adds or updates numbers on that list.