How to Contact an Inmate at Facility

Jefferson County's corrections information page lists the tools for communicating with and supporting someone who's incarcerated, including Securus for phone and messaging services. The same page covers commissary deposits and references JailATM. Vendor arrangements can change, so treat the corrections page as your starting point. Before you pay for anything or share personal information, confirm the current process directly with the facility.

1. Call the main number: Contact the Sheriff’s Office at (865) 397-2786 and ask for the current, approved ways to contact someone housed at the jail.
2. Confirm the basics before you act: Verify the address on file (765 Justice Center Drive, P.O. Box 671, Dandridge, TN 37725) and confirm business hours (Monday to Friday, 8am to 4pm) so you know when you can reach the right staff.
3. Ask what applies to your person: Policies can depend on custody status and account setup. Ask which communication services are currently active, and what the jail requires for commissary deposits so your money goes to the right place.

1. Use Securus for communication setup: The Jefferson County corrections page lists Securus, so start there when you are setting up calls or other communication options. Create or sign into your account and follow the prompts for the facility.
2. Use the commissary deposit guidance listed by the jail: The corrections page covers commissary deposits and references JailATM. Follow the instructions provided there for deposits, then confirm any questions (posting times, required identifiers, limits) with the facility.
3. Keep your confirmation notes: Write down the date/time you checked the information and any names or reference details you were given. It saves time if you have to call back to fix a posting or account issue.

What to Verify

• ✓ Confirm Securus is the current provider for Jefferson County Detention and which services it supports for your situation (for example, calls or messaging).
• ✓ Confirm JailATM is the active method tied to commissary deposits for this jail.
• ✓ Read the jail’s corrections information page for the current commissary deposit instructions, then follow that process exactly.

• ✓ Call (865) 397-2786 to confirm the best time to reach staff and any facility-specific contact procedures.
• ✓ Verify the fax number (865) 397-4894 before sending time-sensitive paperwork.
• ✓ Confirm the address listed on the contact page (765 Justice Center Drive, P.O. Box 671, Dandridge, TN 37725) before mailing anything.
• ✓ Double-check that business hours are still Monday to Friday, 8am to 4pm before you make plans around a call or in-person errand.

For deposits, start with the Jefferson County corrections information page since it covers commissary options. If anything looks different from what you see in a vendor account or what staff told you before, call and ask whether there's been a recent policy or provider change.