How Phone Calls and Video Visits Work at Jefferson Parish Correctional Center

Phone calls and visitation services at Jefferson Parish Correctional Center are handled by Ally Telecom Group. They're the company behind the facility's calling options and the broader visitation system.

Video visits and electronic messaging run through NCIC. You can use NCIC to schedule video visits, send messages, and share approved pictures or video messages. To pay for these services, you'll set up an NCIC prepaid account, which you can manage online or by calling NCIC's call center.

Phones are located inside each housing area at Jefferson Parish Correctional Center. Calls are placed from where the person is housed, using telephones designated for private use.

Calls are billed by the minute for local, long distance, and international calls. Jefferson Parish states there are no connection fees, so you're only paying for talk time, not an extra charge just to start the call.

• ✓ You cannot call an inmate directly. No incoming telephone calls are allowed, except voicemail messages to approved inmates.
• ✓ Do not try to add another person to the call. Three-way calls are prohibited.

NCIC video visits cost $0.12 per minute. For messaging, text messages run $0.25 each, while picture messages and video messages are $0.35 each.

1. Create and fund an NCIC prepaid account online - Use the NCIC prepaid account site at account.ncic.com (Spanish: cuenta.ncic.com).
2. Fund an account by phone if you prefer - You can add funds through NCIC’s call center at 1-800-943-2189.

Practical Tips

• ✓ Set up your NCIC prepaid account before you try to video visit or message, using account.ncic.com (Spanish: cuenta.ncic.com).
• ✓ If online setup is a headache, fund your NCIC account by calling 1-800-943-2189 so you are ready when your loved one is available.