How to Contact an Inmate at Jefferson Parish Correctional (LA)

You can't call an inmate at Jefferson Parish Correctional directly. The facility does not allow incoming calls, with one exception: voicemail messages to approved inmates. Three-way calls are also prohibited, so keep your calls straightforward.

Inmate phone service at Jefferson Parish is handled by Ally Telecom Group through a prepaid calling system. Calls are billed per minute for local, long distance, and international calls, and the facility states there are no connection fees. The exact per-minute rate depends on the current rate schedule.

Timing matters. Inmates get access to telephones after the booking process is complete, and each housing area has phones for private use. So you may not hear from someone right after their arrest. Once booking wraps up, though, they can place calls from their housing unit.

Steps to Follow

• ✓ Expect calls only after booking is complete, since phone access starts after the booking process.
• ✓ Keep your phone nearby once they are housed, because phones are located in each housing area (call timing often depends on when the unit has access).

• ✓ Use the prepaid calling service provided through Ally Telecom Group if you need to fund or support phone communication.
• ✓ Budget for per-minute billing on local, long distance, and international calls, and expect no connection fees as part of the facility’s stated billing structure.

• ✓ Do not expect to place incoming live calls to an inmate. The facility only allows incoming voicemail messages to approved inmates.
• ✓ Do not try to add a third person to the call. Three-way calls are prohibited and can cause the call to be cut off.

Before you add money to a prepaid account, nail down the details that affect your bill. Jefferson Parish uses Ally Telecom Group for inmate phone service. Calls are billed per minute with no connection fees, but the exact per-minute rates can change and may differ by call type (local vs. long distance vs. international). It's also worth asking which payment methods are currently accepted for prepaid calling so you don't waste time trying one that isn't supported.

1. Confirm the voicemail rule and approval process. Ask how voicemail works at Jefferson Parish Correctional and what it means to be an “approved” recipient, since incoming live calls are not allowed except for voicemail to approved inmates.
2. Ask when phone access starts after intake. The facility states inmates get telephone access after the booking process is complete, so confirm what “booking complete” means in practice and whether any restrictions apply right after intake.
3. Clarify what you need to do on your end. If voicemail is allowed only for approved inmates, ask what steps (if any) are required to get you added for voicemail access and how long approvals usually take.