Penmate Inmate Support Guides

Who to Call When You Have Questions About Jefferson Parish Jail

Want answers fast? Call the right office the first time. Here are the key phone numbers for Jefferson Parish Jail (Jefferson Parish Correctional Center) and what each one actually handles.

• 2 min read • jpso.com
Who to Call When You Have Questions About Jefferson Parish Jail

For general questions, call the Jefferson Parish Sheriff's Office at 504-363-5500. Start here if you're not sure which department handles your issue.

If you’re trying to reach Administration, plan to call during office hours: Monday through Friday, 8:00 am to 4:00 pm.

Need an inmate's name, CCN, dorm, or cell information? Call 504-368-5360. You'll often need these details for things like addressing mail correctly.

  • ✓ The inmate’s name (as accurately as you can provide it)
  • ✓ The specific details you’re trying to confirm (CCN, dorm, or cell)
  • ✓ A pen and paper (or notes app) so you can write the information down
Who to Call When You Have Questions About Jefferson Parish Jail

Having trouble with Forecomm (the online deposit and commissary vendor)? Call 337-234-3534 and select option 1 for Customer Service. They can help with website issues or deposit problems.

Heads up: Forecomm won't take deposits over the phone. They also won't give you account balances or activity by phone or web - the most they can do is confirm whether a deposit posted if you have the deposit task number.

  1. Find your deposit task number - you’ll need it to ask Forecomm to verify whether a deposit posted.
  2. Call Forecomm Customer Service - dial 337-234-3534 and select option 1.
  3. Ask them to verify the deposit posted - they can confirm posting with the task number, but they can’t share balances or account activity, and they can’t accept deposits by phone.

Need an official letter proving someone is (or was) incarcerated at Jefferson Parish Correctional Center? Use the Jefferson Parish Letter of Incarceration request form.

Include the exact date or date range you need verified. Being specific helps ensure the letter covers the timeframe you're documenting.

Quick Reference

  • ✓ JPSO general contact (main line): 504-363-5500
  • ✓ Inmate name/CCN/dorm/cell lookup: 504-368-5360
  • ✓ Forecomm Customer Service (option 1): 337-234-3534

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