Who to Call When You Have Questions About Jefferson Parish Jail

For general questions about Jefferson Parish Sheriff's Office administration, call 504-363-5500. This is the best starting point for non-urgent administrative help, especially if you're not sure which office to reach.

Need to visit in person or send something by mail? The administrative office address is 1233 Westbank Expressway, Harvey, LA 70058.

Administration hours are Monday through Friday, 8:00 am to 4:00 pm. Call during that window for the best chance of reaching the right person.

Need an inmate's name, CCN, dorm, or cell information? Call 504-368-5360. This is the line to use when you're confirming where someone is housed or gathering details to address mail correctly.

• ✓ Address inmate mail to: JPCC Inmate Housing Area, P.O. Box 388, Gretna, LA 70053 (include the inmate’s name and CCN).
• ✓ If you are sending money by mail, use a money order only. Do not send cash through the mail.

To deposit money into an inmate account online, go through the Forecomm Solutions website. You'll need the inmate's CCN. Forecomm accepts credit and debit cards for online deposits.

Having trouble with Forecomm? Call their customer service line at 337-234-3534 and select option 1. One thing to know: Forecomm does not accept deposits over the phone under any circumstances. The call is strictly for support, not for making payments.

If you'd rather deposit in person, there's a JPCC lobby kiosk available 24 hours a day. It accepts cash only.

Call 504-363-5500 for general Jefferson Parish Sheriff's Office administration questions, and try to reach them during office hours (Monday to Friday, 8:00 am to 4:00 pm). If you need inmate-specific location info, like confirming a CCN, dorm, or cell, call the housing information line at 504-368-5360 instead.

For deposit problems or questions about the Forecomm website, call Forecomm customer service at 337-234-3534 (option 1). Keep in mind that deposits are not allowed over the phone. You'll still need to complete the deposit online using the inmate's CCN. If the website isn't working for you and you can get to the facility, the JPCC lobby kiosk is another option. It's open 24 hours, but it takes cash only.