Setting up phone calls for someone at Jenkins — Securus account setup, deposit limits and call rules

You can set up a Securus account online to start receiving calls from Jenkins. Securus offers pre-paid, collect, and direct-bill options. Pre-paid means you fund the account ahead of time. Collect lets you accept charges as calls come in. Direct-bill sends you an invoice. Pick whichever fits your situation.

Prefer to set things up by phone? Call Securus at 1-800-844-6591 and ask to create a pre-paid, collect, or direct-bill account for someone at Jenkins. This is a good option if your online verification isn't working or you just want someone to walk you through it.

Deposits for Securus calling at Jenkins are capped at $200.00 per deposit. If you want to add more than that, you'll need to space out your deposits or plan smaller amounts over time to keep the account funded.

Calls to and from Jenkins may be monitored and recorded. Keep conversations focused on personal updates and avoid discussing anything you wouldn't want replayed.

• ✓ Call forwarding
• ✓ Three-way calling

Each call is limited to 25 minutes. The line cuts off when time runs out, so cover the most important things first and save the rest for your next conversation.

Calls can fail even with a funded account if your number isn't approved. Jenkins restricts inmate calls to phone numbers on the offender's Call Allow List. Make sure your number is on that list before expecting a call.

Practical Tips

• ✓ If you are using a pre-paid collect setup, consider adding more than one phone number to the account so your loved one has a backup way to reach you.
• ✓ Before you troubleshoot funding or the app, confirm the exact number you want called is on the offender’s Call Allow List.

1. Set expectations for a 25-minute cap. Decide ahead of time what you want to cover so the call does not end mid-conversation.
2. Put the most important topics first. Start with time-sensitive family updates, then move to everything else.
3. Wrap up early. Begin goodbyes a minute or two before the limit so you do not get cut off abruptly.

Want to keep calls consistent week to week? Plan your deposits around the $200.00 cap. Smaller, regular deposits work better than trying to add a large sum and hitting the limit.