How to Contact an Inmate at Jim Rudd Unit

You must register your telephone number before you can receive calls from a TDCJ inmate. Have the inmate's TDCJ ID number ready, because you'll need it to complete registration. TDCJ limits outgoing calls to home landline telephone numbers, post-paid cell phones, and pre-paid cell phones. If your number doesn't fall into one of those categories, the call may not go through even after you've registered. One more thing: treat every conversation as if someone is listening. All calls are subject to monitoring and recording, except calls to the attorney of record.

Running into problems with phone service (or other inmate technology like e-messaging, tablets, or video vendor services)? TDCJ directs complaints to the ITS Contract Manager. You can submit the ITS Contact Form, mail a written complaint to PO Box 4016, Huntsville, TX 77342-4016, or email offenderphones@tdcj.texas.gov.

Steps to Follow

• ✓ Get the inmate’s TDCJ ID number.
• ✓ Register your telephone number to receive calls.
• ✓ Use a number type that can receive calls: home landline, post-paid cell, or pre-paid cell.

• ✓ Plan for calls within the phone availability window (5:00 a.m. to 12:00 a.m.), knowing conditions can change the schedule.
• ✓ Keep calls focused since each call is limited to 30 minutes.
• ✓ Wrap up when you hear the one-minute warning message so you are not cut off mid-sentence.

• ✓ Assume calls are monitored and recorded unless it is a call to the attorney of record.
• ✓ Avoid sharing sensitive personal details on the phone.

• ✓ Submit a complaint through the ITS Contact Form.
• ✓ Mail a written complaint to: Texas Department of Criminal Justice, Information Technology Division, Inmate Technology Services Contract Manager, PO Box 4016, Huntsville, TX 77342-4016.
• ✓ Email: offenderphones@tdcj.texas.gov.

1. Confirm the TDCJ ID number so you can register correctly to receive calls.
2. Confirm registration requirements for your phone number before you wait for a call that cannot connect.
3. Confirm current phone availability hours (listed as 5:00 a.m. to 12:00 a.m.), since conditions can change the schedule.
4. Confirm the current call time limit (30 minutes) and the one-minute warning before disconnect, so you can plan what you want to cover.
5. Confirm your number type is accepted (home landline, post-paid cell, or pre-paid cell).

If you need to report service problems or vendor complaints, confirm you're using the current TDCJ channels: the ITS Contact Form, mail to PO Box 4016 in Huntsville (TX 77342-4016), or offenderphones@tdcj.texas.gov. It's also worth asking the unit whether they have any additional local process for reporting issues, so your complaint reaches the right people.