Before You Drive to the Unit: Your Pre-Visit Checklist
A little preparation can save you a wasted trip. Use this checklist to confirm visitation is actually available, then show up with the right ID and nothing that will get you turned away.
Send Photos & Mail at Jim Rudd Unit
How to send messages, photos, and packages
Overview
Jim Rudd Unit handles communication through Texas' Inmate Technology program and third-party vendors. Options can include phone calls, video visits, electronic messaging, and tablet services, though availability varies by unit. Phone service runs from 5:00 a.m. to 12:00 a.m., with each call limited to 30 minutes. All calls except those to an attorney of record may be monitored or recorded. One change to be aware of: starting December 1, 2025, Securus will require a funded AdvanceConnect account to pay for calls. For now, Securus also offers one free 60-second call per month to numbers not linked to a funded AdvanceConnect account. If you have problems with phone, video, tablet, or messaging vendors, contact the ITS Contract Manager using the vendor complaint form, by mail (PO Box 4016, Huntsville, TX), or by email at offenderphones@tdcj.texas.gov.
Find an Inmate at Jim Rudd Unit
Search for a loved one and send messages and photos in minutes.
Free to search · Used by families nationwide
Quick Facts
- Phone service hours are listed as 5:00 a.m. to 12:00 a.m.
- Individual phone calls are limited to 30 minutes.
- Securus will require a funded AdvanceConnect account to pay for phone calls effective December 1, 2025.
- To file complaints about vendor services, contact the ITS Contract Manager by form, by mail to PO Box 4016 Huntsville TX, or email offenderphones@tdcj.texas.gov.
Common Questions
What are the phone hours and call limits at Jim Rudd Unit?
Phones are available from 5:00 a.m. to 12:00 a.m., and each call is limited to 30 minutes. All calls except those to an attorney of record may be monitored or recorded.
Do I need an AdvanceConnect account to receive or pay for calls?
Yes, starting December 1, 2025, Securus will require a funded AdvanceConnect account to pay for phone calls. Right now, Securus also offers one free 60-second call per month to numbers not associated with a funded AdvanceConnect account.
How do I report problems with phones, video, tablets or messaging vendors at Jim Rudd Unit?
Report vendor problems to the ITS Contract Manager using the vendor complaint form, by mail to PO Box 4016, Huntsville, TX, or by email at offenderphones@tdcj.texas.gov.
Other Guides for Jim Rudd Unit
Phone & Messaging
How to Contact an Inmate at Jim Rudd Unit
Want to get phone calls from someone at the Jim Rudd Unit (TDCJ)? You'll need to handle a few things first, including registration and making sure your phone number is the right type to receive calls.
How to Register Your Phone to Receive Calls from an Inmate at Jim Rudd Unit
To receive calls from someone at the Jim Rudd Unit, you'll need two things: the inmate's TDCJ ID number and a phone number you can register as yours. During enrollment, you'll confirm you own the number — so use one that's actually listed in your name.
