How to Reach Someone at Joe Corley Detention Facility: Phone Numbers and What to Have Ready

For general information about a detainee at Joe Corley Detention Facility, call (936) 520-5000. The line is staffed between 8 a.m. and 4 p.m., so call during that window to avoid getting stuck on hold or reaching voicemail.

Need to leave an urgent message for a detainee? Call (936) 521-4000. This line is specifically for time-sensitive messages - not routine updates - so staff can pass along critical information quickly.

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• ✓ First name, last name, and any hyphenated names
• ✓ Any aliases the person may use
• ✓ Date of birth
• ✓ Country of birth

1. Call the urgent-message line - Dial (936) 521-4000.
2. Identify the detainee clearly - Give the detainee’s full name and alien registration number (A-number) so staff can match your message to the right person.
3. Give your callback details - Provide your full name and the phone number where you can be reached.
4. Leave the urgent message - State your message clearly and keep it focused on the urgent information you need delivered.
5. Confirm what was recorded - Before you hang up, ask staff to repeat back the key identifiers (name and A-number) and your callback number so you know they captured them correctly.

Detainees at Joe Corley Detention Facility cannot receive incoming phone calls. You won't be able to call and speak with them directly. If you need to get word to someone, use the urgent-message line and have their identifying details ready.

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• ✓ Call again during the posted hours if you can’t get through the first time.
• ✓ Write down the date and time of each call and what you were trying to confirm.
• ✓ If you speak to someone, note the name of the staff person (if they provide it) and what they told you.
• ✓ Keep your notes in one place so you don’t have to start over on follow-up calls.
• ✓ Have the detainee’s identifying information (full name, any aliases, and other biographical details) in front of you each time you call.