TDCJ - Polunsky Unit

Visiting at the TDCJ Polunsky Unit starts online. You'll need to create your own TDCJ visitation scheduler account, register with an email that can receive a 7-digit validation code, and complete the Background Questionnaire (every question must be answered). Once your account is tied to an email, it cannot be deleted and the email address cannot be changed. If you get locked out, use the Forgot Password/Reset Password option. The scheduler lists visit types (Regular, Contact, Video/Tablet) and hides dates when the inmate already has a visit that week. If visitation privileges have been removed, you'll see "Not Approved for Visits." On-site visiting normally runs Saturday and Sunday, 8:00 a.m. to 5:30 p.m. Regular visits last two hours once everyone is present, and eligible inmates are generally limited to one visit per Monday-through-Sunday cycle. Contact visits allow brief affection at the start and end, with limited hand contact in staff view. Remote video/tablet visits are scheduled separately through the vendor site and count in addition to on-site visits (typically up to once per month for 60 minutes).

To receive phone calls from an inmate at the TDCJ Polunsky Unit, register your telephone number at texasprisonphone.com and have the inmate's TDCJ ID ready so the vendor can link the calls. Communication options at Texas units can include phone service, remote video visits, electronic messaging, and inmate tablets through the state Inmate Technology program and third-party vendors, though availability and features vary by unit. The facility's scheduler lists visit types such as Regular, Contact, and Video/Tablet. Video/Tablet is listed separately from the Securus Video program. When you create a scheduler account, your email triggers a 7-digit validation code and a link to finish registration. Some vendor systems also note that accounts tied to an email cannot be deleted and the email may not be changeable.

Money for someone at TDCJ Polunsky Unit goes into the Inmate Trust Fund. You can add funds by mailing a money order or cashier's check, or through approved electronic vendors and kiosks (ACH, ACE, eCommDirect, JPay, TouchPay). Follow the instructions for whichever method you choose, since small mistakes can slow down posting. Before sending funds, make sure you're listed on the inmate's Approved Visitation List or the Inmate Telephone List. Only people on those lists can deposit money (policy effective Sept 1, 2020). Do not mail cash or personal checks. They are not accepted and will be returned. Vendor and kiosk deposits may include service fees and have their own processing timelines, so hold onto your receipt until the deposit shows up.