How to Receive Phone Calls from John E. Goode: Set Up and Maintain an AdvancePay Account

To receive phone calls from an inmate at John E. Goode Pre-Trial Detention, you’ll need to create and fund an AdvancePay account through ConnectNetwork. Without a funded AdvancePay balance tied to your phone number, calls may not go through.

1. Create your AdvancePay account on ConnectNetwork - start by registering an account so you have a place to manage calling funds.
2. Add the phone number you want calls to reach - make sure you enter the number carefully, since it’s the number the facility will try to connect calls to.
3. Fund the account - you can make an online deposit using a credit or debit card so there’s money available for calls.

Once your AdvancePay account is set up, watch for inactivity. Accounts can be forfeited after 180 consecutive days without use. The good news: any activity resets that clock. Even one call keeps your account active.

1. Review your recent account activity - confirm whether the account has gone unused long enough to trigger the 180-day inactivity/forfeiture issue.
2. Gather your account details - have whatever information you normally use to access or identify the account ready (such as the phone number on the account).
3. Call customer service to request the refund - refunds for an inactive AdvancePay balance are handled by phone at 877-650-4249.

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A word on privacy: Telmate/OffenderConnect disclosed a data breach in August 2020, when personal information of thousands of users was exposed. If you're verifying your identity, protect yourself - use a strong, unique password and be careful about what personal details you share.