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How to Receive Phone Calls from John E. Goode: Set Up and Maintain an AdvancePay Account

Want to receive phone calls from someone at John E. Goode Pre-Trial Detention? You'll need the right phone account set up—and you'll need to keep it funded.

2 min read gettingout.com
How to Receive Phone Calls from John E. Goode: Set Up and Maintain an AdvancePay Account

To receive phone calls from an inmate at John E. Goode Pre-Trial Detention, you’ll need to create and fund an AdvancePay account through ConnectNetwork. Without a funded AdvancePay balance tied to your phone number, calls may not go through.

  1. Create your AdvancePay account on ConnectNetwork - start by registering an account so you have a place to manage calling funds.
  2. Add the phone number you want calls to reach - make sure you enter the number carefully, since it’s the number the facility will try to connect calls to.
  3. Fund the account - you can make an online deposit using a credit or debit card so there’s money available for calls.
How to Receive Phone Calls from John E. Goode: Set Up and Maintain an AdvancePay Account

Once your AdvancePay account is set up, watch for inactivity. Accounts can be forfeited after 180 consecutive days without use. The good news: any activity resets that clock. Even one call keeps your account active.

Refund help: To request a refund of an inactive AdvancePay account balance, call customer service at 877-650-4249.

  1. Review your recent account activity - confirm whether the account has gone unused long enough to trigger the 180-day inactivity/forfeiture issue.
  2. Gather your account details - have whatever information you normally use to access or identify the account ready (such as the phone number on the account).
  3. Call customer service to request the refund - refunds for an inactive AdvancePay balance are handled by phone at 877-650-4249.

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A word on privacy: Telmate/OffenderConnect disclosed a data breach in August 2020, when personal information of thousands of users was exposed. If you're verifying your identity, protect yourself - use a strong, unique password and be careful about what personal details you share.

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