How to send messages, photos, and packages
John E. Goode Pre-Trial Detention uses Telmate for video visits. You can join from a web browser or the Telmate mobile app, while the person inside uses a facility tablet or terminal. If you're on a personal computer, you'll need high-speed DSL or cable internet—dial-up and satellite won't work. Before your first visit, complete Telmate Verified identity verification by making a deposit, scheduling a visit, or submitting the verification form. Free video visits get credited to the inmate's account, and only the inmate can schedule those free sessions. Telmate requires users to confirm they're over 18 before continuing. One thing to be aware of: Telmate disclosed a data breach in August 2020. If you have account or security questions, they publish a Customer Care phone number for support.
Search for a loved one and send messages and photos in minutes.
For video visits from a personal computer, Telmate requires a high-speed DSL or cable internet connection. Dial-up and satellite connections aren’t supported.
You must complete Telmate Verified identity verification to use video visits. The facility’s Telmate guidance says you can verify by making a deposit, scheduling a visit, or submitting the provider’s verification form.
Yes—free video visits are credited to the inmate’s account. Only the inmate can book a free visit.
Telmate disclosed a data breach in August 2020 that exposed personal information of thousands of users. If you have account or security questions, Telmate publishes a Customer Care phone number for support.
Trying to confirm where someone is being held in Jacksonville? The Jacksonville Sheriff's Office (JSO) Inmate Information Search is the official place to start.
Want to receive phone calls from someone at John E. Goode Pre-Trial Detention? You'll need the right phone account set up—and you'll need to keep it funded.
Sending money to someone at John E. Goode is usually quick and straightforward online—but having the right details ready makes everything smoother. This guide walks you through gathering what you need, making a deposit through a secure portal, and avoiding common mistakes.
