How to visit, scheduling, dress code, and visitor requirements
John E. Goode Pre-Trial Detention uses Telmate (GettingOut) for video visitation. You'll need to become Telmate Verified first—either by making a deposit, scheduling a visit, or completing a verification form. Using a personal computer? Make sure you have a high-speed DSL or cable connection. Dial-up and most satellite connections won't work. Free video visits get credited to the inmate's account, and only the inmate can book those free sessions. Before making plans, confirm the inmate has added you to their approved visitor list and complete the facility's visitor-application steps. Rules, schedules, and procedures vary, so double-check before your visit.
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Video visits can feel overwhelming the first time around. GettingOut is actually pretty simple once you get the hang of it. Here's what you need for your setup, how to schedule, and how free visits work.
To become Telmate Verified, GettingOut/Telmate lists three options: make a deposit, schedule a visit, or complete and submit the Telmate verification form.
For video visits on a personal computer, Telmate requires a high-speed DSL or cable internet connection. Dial-up and many satellite connections aren’t supported.
Yes—GettingOut/Telmate states free video visits are credited to the inmate’s account. Only the inmate can book a free video visit.
Trying to confirm where someone is being held in Jacksonville? The Jacksonville Sheriff's Office (JSO) Inmate Information Search is the official place to start.
Want to receive phone calls from someone at John E. Goode Pre-Trial Detention? You'll need the right phone account set up—and you'll need to keep it funded.
Sending money to someone at John E. Goode is usually quick and straightforward online—but having the right details ready makes everything smoother. This guide walks you through gathering what you need, making a deposit through a secure portal, and avoiding common mistakes.
