How to Add Phone Time for Someone at Johnston Correctional Institution

Johnston Correctional Institution uses ViaPath/GTL for phone and tablet communication - the same provider used across NCDAC facilities. This means you'll set up accounts and make deposits through ViaPath's system, not through the prison itself.

To add phone time for someone at Johnston Correctional Institution, use ConnectNetwork - ViaPath's official deposit portal. The website is available 24/7, so you can add funds anytime, even outside business hours.

Prefer to handle things from your phone? ConnectNetwork has a mobile app in both the Apple App Store and Google Play. It's a convenient way to add funds without sitting down at a computer.

PIN Debit is one option you'll find in ConnectNetwork. You deposit money into the incarcerated person's phone account, and once the funds post, they can call any allowed phone number using that balance.

AdvancePay works differently. Instead of funding the incarcerated person's general calling balance, you put money on your own phone number. When they call that specific number from Johnston Correctional Institution, the cost comes out of your AdvancePay balance.

• ✓ Decide ahead of time what has to get covered first (urgent family updates, bills, court dates, child care).
• ✓ If you’re using AdvancePay, make sure the person is calling the same phone number you funded.
• ✓ Plan for a clean wrap-up in the last couple of minutes so you’re not cut off mid-sentence.
• ✓ If you need more time, assume you may have to continue the conversation on a later call.

Running into problems with a deposit or account setup? Call ViaPath's toll-free support line at 877-650-4249.

1. Go to ConnectNetwork - This is ViaPath’s authorized portal for purchasing phone time for someone at Johnston Correctional Institution.
2. Create or sign in to your account - Once you’re in, you can manage deposits and balances.
3. Add funds online whenever you need to - The ConnectNetwork website allows deposits 24/7.
4. Choose the account type that matches your goal - Use AdvancePay if you want funds placed on *your phone number* (calls to that number deduct from your balance), or use PIN Debit if you want to deposit funds the incarcerated person can use to call any allowed phone number.
5. Confirm the details with your loved one - Especially with AdvancePay, double-check which phone number they’ll be calling so your deposit lines up with the number on the account.

Once you fund AdvancePay, your balance is tied to the phone number you registered - calls to that number draw from the account. Keep in mind that calls cut off at 15 minutes, so it helps to prioritize what you want to talk about before the phone rings.

Summary and Key Contacts

• ✓ Johnston Correctional Institution uses ViaPath/GTL for tablet and phone services.
• ✓ Use ConnectNetwork (ViaPath’s authorized portal) to purchase phone time.
• ✓ You can add funds through the ConnectNetwork website 24/7.
• ✓ AdvancePay places money on your phone number; calls to that number deduct from your AdvancePay balance.
• ✓ PIN Debit deposits fund the incarcerated person’s calling account and can be used to call any allowed phone number.
• ✓ All offender calls are timed for 15 minutes.
• ✓ Deposit/account help: ViaPath toll-free assistance line at 877-650-4249.