How to Contact an Inmate at Johnston Unit, TX (TX)
Want to get phone calls from someone at the Johnston Unit? You'll need to register your phone number first. Here's how to do that, plus where to go if you run into problems with phone or other paid communication services.
To receive calls from an inmate at the Johnston Unit, register your phone number through Texas Inmate Telephone Friends & Family enrollment. Have the inmate's TDCJ ID number (SID/TDCJ number) ready when you sign up.
Having problems with phone or communication services? For issues with the Inmate Telephone System, e-messaging, inmate tablets, or video services, use the ITS Contact Form, mail a written complaint to the Inmate Technology Services Contract Manager (PO Box 4016, Huntsville, TX 77342-4016), or email offenderphones@tdcj.texas.gov.
Steps to Follow
- ✓ Get the inmate’s TDCJ ID number (SID/TDCJ number).
- ✓ Register your telephone number through the Texas Inmate Telephone Friends & Family enrollment so you can receive calls.
- Decide how you want to submit the complaint: Use the ITS Contact Form, send a written complaint by mail, or email it.
- Use the ITS Contact Form: Submit your issue through the ITS Contact Form for vendor service problems tied to phone, e-messaging, tablets, or video services.
- Mail a written complaint (if you prefer): Address it to the Texas Department of Criminal Justice, Information Technology Division, Inmate Technology Services Contract Manager, PO Box 4016, Huntsville, TX 77342-4016.
- Email your complaint (another option): Send details to offenderphones@tdcj.texas.gov.
Before putting money or time into setup, confirm a few details that can change: current fees, accepted phone types, enrollment processing time, and any enrollment hours or cutoffs. Planning to stay in touch through mail, visits, or electronic messaging? Check whether those require extra steps beyond phone registration. Also verify that the ITS Contact Form instructions, the Huntsville PO Box address, and offenderphones@tdcj.texas.gov are still the current contact points for vendor complaints.
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