What to Expect from Securus Video Visits (Johnston Unit: costs, length, and limits)
Planning a Securus remote video visit with someone at TDCJ? The basics are straightforward: session length, price, and monthly limits are all set. The tricky part is availability. Confirm the inmate's location and the unit's current visitation status before you build your schedule around a video visit.
Each remote video visit runs 60 minutes and costs $10.00 per session. Inmates are limited to one remote video visit per month. Sessions start and end at scheduled times, so be ready to connect on time. Late? You'll lose those minutes.
Note: Before you plan a visit, confirm the inmate is assigned to Johnston Unit and that they have visitation privileges.
Before you book time off work, arrange childcare, or make a drive, call Johnston Unit for final confirmation. It's the quickest way to verify the current schedule and check whether visitation has been canceled for your planned day.
- Confirm the inmate’s assignment and privileges. Make sure they are assigned to Johnston Unit and have visitation privileges.
- Call Johnston Unit for final confirmation. Verify the schedule and ask whether visitation has been canceled before you travel.
- ✓ The inmate’s current unit assignment (Johnston Unit)
- ✓ Whether the inmate has visitation privileges
- ✓ The date you want to visit
- ✓ The schedule you are trying to match and whether that day’s visitation has been canceled
Need to file a complaint about Securus video visitation service? TDCJ routes complaints through the ITS Contact Form or in writing to the Inmate Technology Services Contract Manager. Send it by mail to PO Box 4016, Huntsville, TX 77342-4016, or email offenderphones@tdcj.texas.gov.
Quick reference: offenderphones@tdcj.texas.gov, or Inmate Technology Services Contract Manager, PO Box 4016, Huntsville, TX 77342-4016.
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