Why Your Forecomm Deposit Keeps Getting Declined (And How to Fix It)
A declined deposit is frustrating—especially when you need to get money on someone's account fast. Most JPCC declines through Forecomm come down to a few common issues, and they're usually easy to fix.
Seeing a Forecomm error that says,
Quick limits to check: Forecomm caps JPCC deposits at $300 per transaction, with a maximum of 3 transactions in any seven-day period.
Prepaid cards can trigger declines if there's no address registered with the card. Call the number on the back of your card to add an address. Once that's set up, you should be able to complete your deposit on Forecomm's website.
Forecomm caps JPCC deposits at $300 per transaction. Try to deposit more than that, and your payment gets declined. Keep deposits at $300 or less to avoid wasted attempts.
There's also a limit on how often you can deposit: 3 transactions within any seven-day window. This counts transactions, not dollars. Even if each deposit is under $300, your fourth attempt within seven days will be declined.
- ✓ Keep the deposit amount at $300 or less.
- ✓ Count your deposits over the last seven days. If you have already made 3 deposits in that window, your next one will be declined.
- ✓ If you are close to the limits, wait until you are outside the seven-day window before trying again.
Having trouble with the website? Contact Forecomm customer service at 337-234-3534 (select option 1). You can also reach them through the website contact form.
Want to confirm whether money actually posted? Forecomm can verify that a deposit went through, but only if you have the task number for that deposit. They won't provide account balances or transaction history, so have your task number ready before you call.
Tip: Have your deposit task number ready before contacting Forecomm. They can confirm whether a deposit posted but won't give out balances or account activity.
Customer service can help troubleshoot website issues, but they cannot process deposits over the phone. Forecomm does not allow JPCC deposits by phone under any circumstance.
If online deposits keep failing, JPCC accepts deposits by mail using money orders only. Include the incarcerated individual's correct name and CCN on the money order. Mail deposits take 1 to 3 business days to process after USPS delivery.
- Check the two main limits - Keep the deposit at $300 or less, and make sure you have not already hit 3 deposits in the last seven days.
- Use Forecomm support for website issues or verification - Call 337-234-3534 (option 1) or use the website contact form. If you need deposit verification, have the deposit task number ready (they cannot provide balances or account activity).
- Switch to mail if you still cannot deposit online - Send a money order (no cash) with the correct name and CCN, then allow 1 to 3 business days after USPS delivery for it to process.
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