How to Contact an Inmate at Facility

Returning visitors can sign in using either a Visitor ID or an email address, plus a password. Not sure which you used last time? Try email and password first. If that fails, check any old paperwork or confirmation emails for your Visitor ID.

The information here only covers how returning visitors sign in and that a password reset link exists. It doesn't explain how new visitors create accounts, whether pre-registration or approval is required, or how Visitor IDs are assigned. It also doesn't confirm which contact methods this facility offers (mail, phone, video visits, electronic messaging), any associated fees, or schedules. Check directly with the facility before making plans so you don't waste time or money.

Steps to Follow

• ✓ Sign in to the visitation portal using your Visitor ID or your email address, plus your password.
• ✓ If you’re locked out or can’t remember your password, select “Forgot your password?” and follow the prompts to reset it.

Before reaching out to an inmate, confirm the basics the portal doesn't cover. Ask the facility how first-time visitors register, whether visitors need advance approval, and how to get or look up a Visitor ID. Also confirm what contact methods are currently allowed and any rules for each. Find out about hours, limits, and fees. If you're planning an in-person visit, verify what ID is accepted and whether there are additional requirements.

1. Use the “Forgot your password?” link to start the reset process from the portal login screen.
2. Check your email for reset instructions and follow the on-screen prompts to set a new password (check your spam or junk folder too).
3. Try signing in again with your email or Visitor ID and the new password. If the reset process fails repeatedly, contact the facility using the portal’s contact options for help.