How to Contact an Inmate at Facility
Staying in touch usually comes down to two options: phone calls and video visits. Here's what's confirmed for this Virginia Department of Corrections facility, plus what you should double-check before scheduling or paying for anything.
At-home Video Visitation lets you connect from a computer, tablet, or Android smartphone. No app? You can still schedule and manage visits through the ViaPath website on a laptop or desktop. Some areas also have video visitation centers for people without the right technology at home or who don't qualify for at-home visits.
For home internet video visits, log into the GTL system 15 minutes before your scheduled time. Visits run on exact time slots. Log in late or miss the appointment, and you lose the visit. Fees are not refunded for late arrivals or no-shows.
If you're 18 or older, you'll need a valid government-issued photo ID to participate in video visitation. Plan ahead for approval status too: visitor applications expire three years after the approval date. Renew early to avoid gaps (at least 45 days before expiration if you're in-state, or 90 days if you're out-of-state).
Phone call privacy: The VADOC inmate phone system is operated through ConnectNetwork by Global Tel*Link. Calls are recorded and monitored, except properly verified attorney calls.
Steps to Follow
- ✓ Plan to use a home computer, tablet, or Android smartphone for at-home video visitation
- ✓ If you cannot use the ViaPath mobile app, use the ViaPath website from a laptop or desktop to schedule
- ✓ Log into the GTL system 15 minutes before your scheduled visit start time
- ✓ If you are 18 or older, have a valid government-issued photo ID ready for video visitation
- ✓ Check your visitor application approval date. Applications expire after three years, and renewals should be submitted at least 45 days (in-state) or 90 days (out-of-state) before expiration
Phone calls go through ConnectNetwork by Global Tel*Link. Assume every call is recorded and monitored, so don't discuss anything you wouldn't want reviewed. Properly verified attorney calls are treated differently, but confirm the exact verification process before relying on it.
Timing matters: Log into the GTL system 15 minutes early. Visits are for the exact scheduled time slots, and late or missed visits are not refunded.
- Confirm whether you’ll use the app or the website: If the ViaPath app does not work for you, plan to schedule through the ViaPath website from a laptop or desktop.
- Double-check your device fits the supported options: At-home video visitation is designed for a home computer, tablet, or Android smartphone.
- ✓ Which government-issued photo IDs are accepted for visitors 18+
- ✓ Your visitor application approval date (so you know the three-year expiration date)
- ✓ When you must renew to avoid interruption (45 days before expiration in-state, 90 days out-of-state)
Calls are recorded and monitored except for properly verified attorney calls. If you're an attorney or setting up legal calls, confirm how verification works in practice before relying on it for confidential communication. Get the facility's exact requirements so your call is handled correctly.
The policy is strict: visits run only for the exact scheduled time slots, and fees are not refunded for late arrivals or missed visits. Before you book, verify anything that could affect whether you get the full visit. Is there a grace period at login? How do they handle dropped connections or technical problems?
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