How to Reach Someone at Kegan ISF: Why They Can't Take Incoming Calls, How to Leave an Urgent Message, and What Information to Have Ready
Trying to reach someone at Kegan ISF? The process is straightforward—but it works differently than calling someone on the outside. Here's who to call, what to say, and what details you'll need so staff can locate the right detainee fast.
You can’t call a detainee at Kegan ISF directly - detainees cannot receive incoming calls. If you need information about a detainee, or you need to leave an urgent message, call (254) 729-2674 between 8 a.m. and 5 p.m.
Call (254) 729-2674 between 8 a.m. and 5 p.m. This is the number to use if you need information about a detainee housed at Kegan ISF.
- Call (254) 729-2674 - this is the line you use to leave an urgent message.
- Tell staff you’re leaving an urgent message for a detainee - say up front that it’s urgent so the purpose of your call is clear.
- Give the detainee’s full name - use their full legal name.
- Provide the detainee’s alien registration number (A-number) - this helps staff identify the correct person.
- Leave your name and a callback phone number - share the number where you can be reached.
- Double-check what you provided before ending the call - make sure the name, A-number, and your phone number were recorded correctly.
If it helps to have the words ready, keep it short and specific: “Hi, I’m calling to leave an urgent message for a detainee at Kegan ISF. The detainee’s full name is [full name], A-number [A-number]. My name is [your name], and my phone number is [your number].”
Checklist Bio
- ✓ The phone number you’ll be calling: (254) 729-2674
- ✓ Detainee’s first and last name (include hyphenated names)
- ✓ Any aliases the detainee may use
- ✓ Date of birth
- ✓ Country of birth
- ✓ Alien registration number (A-number), if you have it
Staff need specific details to match your message to the right person and reach you if necessary. Have these ready: the detainee's full name, their alien registration number (A-number), your name, and a phone number where you can be reached.
Note: Names get recorded in different ways. Having first name, last name, any hyphenated names, known aliases, plus date and country of birth helps staff confirm they've found the right person.
Troubleshooting
- ✓ Confirm the spelling of the detainee’s full name (including hyphens) and any aliases you want staff to know
- ✓ Repeat the A-number slowly and ask staff to repeat it back to you
- ✓ Ask staff to repeat your callback number to make sure it was recorded correctly
- ✓ Write down the date/time you called and exactly what information you provided
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