Using Tablets and JailATM at Kegan ISF: How to Send Non-Confidential Messages and What to Expect
Want to message someone at Kegan ISF? The facility provides in-unit tablets, and non-confidential messages go through JailATM. Here's how it works, why you might see a redirect, and what to do next.
People housed at Kegan ISF have access to in-unit tablets. For family and friends, the main thing to know: the facility directs you to JailATM for non-confidential messages. This isn't paper mail or a direct email to the facility - it's a service you access through JailATM.
Starting from an ICE page and clicking through for messaging? You'll likely see a notice that you're leaving the ICE website and being redirected to JailATM's deposits page. Don't worry - that's normal. ICE is just warning you that you're moving from a government site to an external one to complete the messaging or deposit process.
- Start from the JailATM option the facility points you to - Kegan ISF directs families to JailATM for sending non-confidential messages, so that’s the service to use.
- Don’t panic if you see an ICE “now leaving” message - ICE may display a redirection notice before sending you to the JailATM deposits site; that’s normal.
- Follow the prompts on JailATM to set up what you need - depending on how the service is configured, you may be asked to create an account and/or add funds as part of sending messages.
- Confirm the details before you pay - check the current fees, any message limits, and what the expected delivery timing looks like so you’re not surprised after checkout.
- ✓ What are the fees to send a non-confidential message through JailATM?
- ✓ Are there limits on message length or how many messages you can send?
- ✓ How long does it usually take for a message to be delivered?
- ✓ What payment methods are accepted for deposits/messages?
- ✓ What information is required to set up your account?
- ✓ Who is allowed to send messages (for example, any restrictions for certain contacts)?
The facility labels JailATM messages as "non-confidential." Take that seriously. Don't use this option for anything you'd only share privately with an attorney or for sensitive legal strategy. If you wouldn't want it reviewed outside a privileged legal setting, keep it out of these messages.
Confidential legal communication: The facility uses Virtual Attorney Visits (VAV) to support confidential attorney–client conversations via Zoom as an alternative to in-person legal visits.
Need answers fast - especially before spending money? Call the facility to confirm practical details like costs, timing, and account setup requirements for JailATM messaging. ICE notes you can reach (254) 729-2674 between 8 a.m. and 5 p.m. for information about a detainee. That same number works for leaving urgent messages. And if you're seeing the ICE redirect notice before reaching JailATM, that's expected - it's how ICE routes users to the external site.
- ✓ Call (254) 729-2674 between 8 a.m. and 5 p.m. if you need information about a detainee.
- ✓ Have the person’s biographical details ready: first/last (and hyphenated) names, any aliases, date of birth, and country of birth.
- ✓ If you need to leave an urgent message, call (254) 729-2674 and provide the detainee’s full name, alien registration number, and your name and a phone number where you can be reached.
- ✓ Plan around the rule that detainees cannot receive incoming phone calls.
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