How to Contact an Inmate at Kent County Jail, MI (MI)
Reaching someone at Kent County Jail mostly comes down to using the right channel, especially for mail. Here's how to send mail, follow visitation rules, and handle bond payments without delays.
All personal mail for inmates at Kent County Jail (letters, postcards, and greeting cards) goes through Smart Communications. Address the envelope to Smart Communications at PO Box 9216, Seminole, FL 33775-9195. Include the inmate's full name and Booking/ID number so it gets routed to the right person. Smart Communications opens and scans the mail, and inmates read it on facility-issued tablets. Once mail arrives at the processing center, it's typically available within 24 to 72 hours. Legal mail is different. It's still accepted directly at the jail and should not be sent through Smart Communications.
Heads-up: Books and magazines are not accepted for inmates at this facility.
If you're visiting in person, leave your cell phone, camera, and any recording devices behind. These are not allowed in the personal visitation area, so secure them somewhere else before you go in. Kent County Jail requires all visitors to follow the posted Visitor Code of Conduct. Break the rules and you can be removed immediately, and you may lose visitation privileges going forward.
Steps to Follow
- ✓ Address personal mail to: Smart Communications, [Inmate Name and Booking/ID Number], PO Box 9216, Seminole, FL 33775-9195
- ✓ Clearly print the inmate’s full name and Booking/ID number on the envelope or postcard
- ✓ Expect Smart Communications to open and scan the mail, then deliver it digitally for reading on facility-issued tablets
- ✓ Plan for timing, mail is typically available within 24 to 72 hours after it arrives at the processing center
- Send legal mail directly to the jail - Legal mail is still accepted at the facility, and it should not be routed through Smart Communications.
- ✓ Leave cell phones, cameras, and recording devices out of the personal visitation area
- ✓ Follow the posted Visitor Code of Conduct in the visitation area to avoid being removed and/or losing visitation privileges
- ✓ Pay in person at the kiosk in the Processing Office Lobby (cash or credit)
- ✓ Pay in person at the 24/7 Processing Office Window (cash, credit, money order, or cashier’s check)
- ✓ Pay by phone by calling 866-232-1899
- ✓ Pay online using the TouchPay portal
Sending something time-sensitive? Double-check the current personal mail instructions for Kent County Jail first, including the Smart Communications address and the requirement to include the inmate's name and Booking/ID number. Keep in mind that scanned mail typically takes 24 to 72 hours to become available after it reaches the processing center. For legal mail, confirm the exact addressing format and any special labeling the jail requires. Legal mail goes directly to the jail, not through Smart Communications.
Visitor rules are enforced strictly. Review the posted Visitor Code of Conduct and confirm any current restrictions before you go. At a minimum: no cell phones, cameras, or recording devices in the personal visitation area.
Before making a bond payment, confirm which payment method you'll use and where. Your options include the kiosk in the Processing Office Lobby, the 24/7 Processing Office Window, by phone at 866-232-1899, or online through the TouchPay portal. If you're paying online or by phone, make sure you're selecting the correct TouchPay option for this facility.
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