How to Send Messages to Inmates

You can use your phone or computer to send emails, letters, and photos to an inmate. Messages are sent electronically to inmate tablets or kiosks at the facility. If you would like to send a message, start by searching for an inmate at Kerr County Sheriff’s Office.

Sending Photos and Postcards

A great way to send love and support to a loved one at Kerr County Sheriff’s Office is to send photos and postcards. It only takes a few minutes to send photos from your phone and it makes a huge difference. You can also mail postcards with words of support and inspiration, or design your own postcard for special moments like birthdays and holidays.

Important! Be sure not to send any explicit photos or they may not be approved by the facility. You can also use a photo printing app like Penmate to make sure your photos are printed at the correct size (4x6 or 3x5) and are mailed according to the rules and regulations of Kerr County Sheriff’s Office.

Frequently asked questions about Kerr County Sheriff’s Office

1. How long does it take to deliver a message?

   If you're sending an email message your letter is usually delivered within 24-48 hours. For messages sent via mail you should expect delivery within 3-7 days. All messages will need be approved by Kerr County Sheriff’s Office.

2. How much does it cost to send a message to Kerr County Sheriff’s Office?

   You can send a message free using your phone or mail a message via USPS for the price of a $0.60 stamp and envelope. You can also purchase credits or e-stamps from services starting at $1.99.

3. What services can I use to contact an inmate at Kerr County Sheriff’s Office?

   Penmate

   You can use Penmate to send letters and photos to an inmate from your phone. It's an easy way to stay in touch during your loved one's incarceration. Use the inmate locator to find an inmate's location and contact information, then you can send messages within a few minutes.

   Securus messaging

   Securus may be another option for communicating with an inmate at Kerr County Sheriff’s Office. You can create a friends and family account and purchase credits to send messages. All messages will be reviewed and must be approved by the facility.

   JPay

   Some county jails and state prisons may support sending messages with JPay. You must register an account with the system, find your loved one, and purchase stamps to send messages. For some locations you can also attach photos.

   Smart Jail Mail

   You may also check if Smart Jail Mail is available at Kerr County Sheriff’s Office. Smart Jail Mail is operated by Smart Communications and has contracted with some state and county jails. After purchasing credits, your messages and photos are sent to the facility, printed out, and then handed out to your loved one.

4. What is the mailing address of Kerr County Sheriff’s Office?

   Mailing address:

   Kerr County Sheriff’s Office
   400 Clearwater Paseo
   Kerrville, TX 78028
   Phone: (830) 896-1216

   Business hours:

   • Monday: Open 24 hours
   • Tuesday: Open 24 hours
   • Wednesday: Open 24 hours
   • Thursday: Open 24 hours
   • Friday: Open 24 hours
   • Saturday: Open 24 hours
   • Sunday: Open 24 hours

5. What are the visiting hours at Kerr County Sheriff’s Office?

   Visiting hours at Kerr County Sheriff’s Office vary by housing unit and security level. Generally, visits are scheduled on weekends and holidays, with some facilities offering weekday visits. Contact the facility directly at (830) 896-1216 or check their website for the current visiting schedule. Visits typically last 30-60 minutes and must be scheduled in advance.

6. What items are prohibited when sending mail to Kerr County Sheriff’s Office?

   Prohibited items typically include: cash, personal checks, stamps, stickers, glitter, glue, tape, staples, paperclips, polaroid photos, musical or blank greeting cards, hardcover books, magazines with staples, and any items containing metal or electronics. Only send letters on plain white paper with blue or black ink. Photos must be printed on regular photo paper (no Polaroids). Always check with Kerr County Sheriff’s Office for their specific mail policies.

7. How do I send money to an inmate at Kerr County Sheriff’s Office?

   You can send money to an inmate at Kerr County Sheriff’s Office through several methods: 1) Online using JPay, Access Corrections, or the facility's approved vendor, 2) Money orders mailed directly to the facility with the inmate's name and ID number, 3) Kiosks located in the facility lobby, or 4) Over the phone using a credit or debit card. Fees vary by method, typically ranging from $2.95 to $11.95 per transaction.

8. Can I schedule a video visit with an inmate at Kerr County Sheriff’s Office?

   Many facilities now offer video visitation as an alternative to in-person visits. At Kerr County Sheriff’s Office, video visits may be available through services like Penmate, Securus Video Connect, GTL, or ICSolutions. Video visits typically cost $10-20 for 20-30 minutes and must be scheduled in advance. You'll need a computer or smartphone with a camera and reliable internet connection. Contact the facility for their specific video visitation policies and approved vendors.

9. What identification do I need to visit an inmate at Kerr County Sheriff’s Office?

   All visitors must present valid government-issued photo identification such as a driver's license, state ID, passport, or military ID. Minors must be accompanied by a parent or legal guardian who can provide the minor's birth certificate. Some facilities require visitors to be on the inmate's approved visitation list, which may require a background check. Contact Kerr County Sheriff’s Office for specific ID requirements and visitor approval procedures.

10. How can I find out an inmate's release date?

    To find an inmate's release date at Kerr County Sheriff’s Office, you can: 1) Use the online inmate search tool if available, 2) Call the facility's records department, 3) Contact the inmate's case manager or counselor, or 4) Have the inmate provide this information during a call or visit. For privacy reasons, some facilities only release this information to immediate family members.

Programs & Services

The Kerr County Jail operates as a modern 328-bed facility that prioritizes security and professional standards under experienced leadership. With over 240 modern security cameras and a team of more than 40 corrections officers, the facility maintains rigorous operational standards, consistently achieving 100% scores on annual state jail inspections. This commitment to excellence extends beyond security measures to encompass comprehensive inmate services designed to support both the incarcerated population and the broader community.

While serving inmates from Kerr County and select contracted jurisdictions, the facility typically provides essential support services that may include medical care coordination, mental health resources, and substance abuse counseling programs. Educational opportunities often feature GED preparation classes and basic literacy programs, while vocational training may encompass job readiness skills and certification programs relevant to local employment markets. The jail commonly offers religious services and chaplaincy programs to address spiritual needs, along with visitation services that help maintain family connections during incarceration.

Additional programming at the facility may include life skills workshops, anger management courses, and pre-release planning services to support successful community reintegration. The professional staff, led by experienced administrators with extensive corrections backgrounds, often coordinates with local organizations to provide resources such as legal aid information, addiction recovery support, and transitional housing assistance. These comprehensive services reflect the facility’s commitment to maintaining safety while addressing the diverse needs of the inmate population during their period of incarceration.

Daily Life & Visitation

The 328-bed Kerr County Jail facility, expanded in 2016 with modern security systems including 240 cameras, operates under the careful oversight of over 40 corrections officers who maintain structured daily routines for inmates. Under Jail Administrator Sylvia Foraker’s leadership, the facility has consistently achieved perfect scores on annual state inspections, reflecting the professional standards that shape the daily environment. Inmates typically begin their day with scheduled counts and meal service, followed by various activities that may include educational programs, recreational time, and work assignments, all monitored through the facility’s comprehensive camera system that ensures safety throughout the 17,885 square foot addition.

The jail’s visitation and communication policies are designed to help inmates maintain important family connections during their stay. Specific visitation hours and procedures are available through the facility, allowing families to schedule regular contact with their loved ones. Inmates can also typically access phone services and may be able to send and receive mail according to established guidelines. The facility’s inmate account system enables families to deposit funds for commissary purchases and phone calls, helping inmates access basic necessities and maintain communication with the outside world.

Throughout the day, the experienced corrections staff, many with extensive training and certifications, work to maintain a secure yet structured environment. The facility houses both in-county inmates and those from select jurisdictions through contracts, creating a diverse population that requires careful classification and management. Evening routines typically include additional counts, meal service, and supervised activities before lights-out, with overnight staff maintaining security through regular rounds and continuous monitoring of the facility’s advanced surveillance system.