Who to Call About Visiting Someone at Kershaw: Visitation, Virtual Help, Phones and Refunds
Trying to visit someone at Kershaw and hitting a wall? The trick is knowing which office handles what. Below are the phone numbers and emails you'll need for visitation questions, virtual visit tech support, phone issues, and refunds.
For general visitation questions about Kershaw (or any South Carolina Department of Corrections facility), start with the SCDC Visitation office. Email them at visitation@doc.sc.gov. Need to talk to someone directly? Call the Visitation Inquiry Line at 803-896-1838. This line handles visitation help, including questions about the application process.
Tip: Email visitation@doc.sc.gov when you want a written record of your question. Call 803-896-1838 when you need quicker back-and-forth or want to leave a message.
Having technical trouble with a virtual visit - connection issues, audio or video problems, session won't load? Contact GTL Visitor Support at 1-855-208-7349.
If the issue isn't technical but paperwork-related - like updating the visitation list or a name change tied to virtual visits - email SCDC instead at VirtualVisitation@doc.sc.gov.
Calls not coming through because your number is blocked? Or need to block or unblock a number? Call 1-866-230-7761. This is the direct line for blocked-number issues.
Setting up calling for the first time, or want an alternative to collect calls? Ask about a GTL PrePay account. Call 1-800-483-8314 to get started.
Waiting on a GTL refund can drag on. If it's been more than 30 days since you submitted your request and you still haven't received it, call 1-866-640-5445. Support hours are Monday through Friday, 6am to 8pm Eastern.
Mailing a refund request or need to reference an address? The South Carolina Department of Corrections address for GTL refund requests is: 4444 Broad River Road, Columbia, SC 29210.
- ✓ Make money orders for SCDC trust deposits payable to “GTL Financial Services.”
- ✓ Keep each money order at $300.00 or less, and make sure it’s issued in U.S. dollars.
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