Who to Call When You Have Questions About Visiting Someone at Kershaw

For general visitation questions - especially about the application process - call the Visitation Inquiry Line at 803-896-1838. Press 1 when the prompts start for application questions or to leave a message for a callback.

Set up your virtual visit account before you try to schedule anything. Head to scdoc.gtlvisitme.com/app to create it - having your account ready ahead of time avoids last-minute headaches.

Account details matter. Everyone who wants to join a virtual visit needs their own account, even if you're visiting together from the same location. Make sure the name on your account matches your name on the approved visitation list exactly - nicknames cause delays.

Need help with the virtual visitation list or a name change? Email VirtualVisitation@doc.sc.gov with your information and a copy of your ID. Prefer to call? Dial (803) 896-1838, press #1, and leave your name and a good callback number.

Technical problems - connection issues, video or audio glitches, platform not loading - go to GTL Visitor Support at 1-855-208-7349. Call them when the issue is the technology itself, not your approval status or name on the list.

Can't receive collect calls because your phone company won't allow correctional collect billing? Set up a PrePay account for inmate calls instead. Call 1-800-483-8314 to get started.

Still waiting on a GTL refund after 30 days? Call 1-866-640-5445, Monday through Friday, 6am to 8pm Eastern.

Quick Tips Contacting Support

• ✓ Have the incarcerated person’s full name and ID number ready before you call.
• ✓ If you’re emailing about a virtual visitation list or name change, include your information and a copy of the ID.
• ✓ When you leave a message (for visitation application help or virtual visitation list help), leave your name and a good contact number so staff can call you back.

Quick tip: if you're leaving a voicemail for a callback, make sure your voicemail is set up and can receive messages. Missed calls often mean starting over. For refunds, call during the listed hours (Mon–Fri, 6am–8pm Eastern) to actually reach someone.