How to deposit funds, commissary, and payment options
You have several options for adding money to an account at Kershaw Corrections Institution: online deposits through approved vendor sites, lobby kiosks, walk-in retail locations, money-transfer services, or mailing a money order or cashier's check. Online, phone, and kiosk deposits typically post quickly. Mailed deposits take longer since processing starts after the vendor receives the funds—include the required deposit form along with the incarcerated person's full name and ID number to avoid delays. For GTL refund-card items, follow the vendor's refund process. If your refund hasn't arrived within 30 days of submitting the request, contact GTL at 1-866-640-5445. Can't add collect calls to your local bill? Ask about the PrePay option by calling 1-800-483-8314.
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Phone and money systems get confusing fast—especially when a call won't connect or a deposit seems stuck in limbo. Here's how to deal with blocks, set up PrePay, understand deposit timing, and request refunds.
Submit your refund request using GTL’s instructions. If you don’t receive the refund within 30 days after submitting, call GTL at 1-866-640-5445.
Online, phone, and kiosk deposits usually post quickly. Mailed deposits take longer because processing starts after the vendor or processor receives the mailed funds.
If your phone company won’t add correctional collect calls to your local bill, the provider offers a PrePay program. To set it up, call 1-800-483-8314.
Getting approved to visit at Kershaw starts with one form: SCDC Form 19-127. Once you know the visitor limit, how to fill it out, and where to send it, the rest falls into place.
Starting June 1, 2025, adults 18 or older with a valid South Carolina driver's license can register for visitation online. If that's you, online registration is the quickest way to submit your request.
Starting June 1, 2025, South Carolina changed how visitation registration works at SCDC facilities, including Kershaw. The biggest shift: most adults can now register online, though some visitors still need to go through the paper application process.
