How to get on the approved visitor list at Kettle Moraine (DOC‑21AA)
At Kettle Moraine Correctional Institution (KMCI), approval comes before scheduling - not the other way around. To get on someone's approved visiting list, you need to complete the Visitor Questionnaire (DOC‑21AA). Once approved, you can schedule video or in-person visits. But without that approval, you can't book anything.
New visitor? Not already on the approved list? Complete the DOC‑21AA first. The process is straightforward: get approved, then schedule. Skip ahead and try to book a visit without approval, and you'll hit a wall.
Reminder: KMCI requires you to be on the incarcerated person’s approved visitor list before you can schedule a video visit or an in-person visit.
Questions about the DOC‑21AA or where to send paperwork? Here's KMCI's contact info: Phone: (920) 526-3244. Fax: (920) 526-9320. Physical address: W9071 Forest Drive, Glenbeulah, WI 53023. Mailing address: PO Box 31, Plymouth, WI 53073-0031.
After submitting the DOC‑21AA, wait until you're officially on the approved list - KMCI won't let you schedule any visit until then. Planning to use ICSolutions for video visits? There's a detail that catches people off guard: your account info has to match what the institution has on file. The person in custody needs to give you their specific Party ID and the exact spelling of your name as it appears on the approved list. You'll need both to register correctly.
Tip: Before traveling or scheduling, confirm with the person in custody that you're approved. For ICSolutions, ask them for the Party ID and the exact name spelling from the approved visitor list.
Checklist
- ✓ If you’re 16 or older, have current photo ID ready for visiting.
- ✓ Bring an acceptable photo ID: valid state driver’s license, passport/visa, Department of Transportation ID, military ID, or a tribal ID (with a photo).
- ✓ Confirm the incarcerated person’s DOC number.
- ✓ If you plan to use ICSolutions video visitation, ask the person in custody for the Party ID and the exact spelling of your name as it appears on the approved visitor list.
- ✓ Make sure you’re on the approved visitor list before you attempt to schedule an in-person or video visit.
Scheduling tip (General Population): KMCI allows up to three in-person visits per week, but only one can fall on a weekend day (Saturday or Sunday). The visit week runs Monday–Sunday, effective January 25, 2025.
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