VINE Notification Calls from Kings County: Why You Might See a 502 Number and How to Stop Repeated Calls

VINE calls are triggered by custody events at Kings County Jail - a release, an escape, a return to custody, a transfer, or an advance release notification. The system pulls updates from the jail's booking system every 15 minutes, so alerts can come through at any hour.

Once triggered, VINE doesn't call just once. The system calls every 30 minutes for up to 24 hours - or until you enter your PIN to confirm you got the message. That's why you see the same call repeating until you acknowledge it.

If your phone blocks anonymous calls or has caller ID, VINE notifications may show a 502 area code. Don't try calling that number back - it won't connect. The 502 number exists so the call can get through even when anonymous calls are blocked.

Want to stop the calls? Answer and enter your PIN when prompted. Until you confirm, VINE keeps trying - every 30 minutes for up to 24 hours.

1. Register by phone - Call 1-800-491-0689 from a touch-tone telephone and follow the prompts to set up notifications and your PIN.
2. Or register online - Use vinelink.com to register so you can receive and manage notifications.
3. Confirm alerts with your PIN - When a notification call comes in, enter your PIN to confirm and stop the repeated calls.

Kings County's VINE service runs 24/7, year-round, in both English and Spanish.

More Help and Data Storage

• ✓ Call 1-800-491-0689 from a touch-tone phone to register or update your VINE notification settings.
• ✓ Register and manage notifications online at vinelink.com.