How to Send Money to Knox County Detention Center, TN (TN)

JailATM caps deposits at $300.00 per resident per calendar week (Sunday through Saturday). That total includes deposits from everyone, not just you. If multiple family members are contributing, coordinate so you don't accidentally hit the limit.

JailATM offers something called a "Commissary Allowance," which works differently than a regular deposit. This money can only be used for commissary purchases and does not show up in the resident's account balance. When they place an order, the allowance applies first. The catch: residents aren't automatically notified that an allowance exists, so let them know yourself.

Steps to Follow

• ✓ Keep the weekly deposit total (Sunday to Saturday) at $300.00 or less per resident, including deposits made by other people.
• ✓ Decide whether you’re sending general funds to the resident’s commissary account, or using a “Commissary Allowance” that can only be spent on commissary and does not add to their commissary account balance.

Before sending a larger amount, confirm the current deposit limit and how the week resets. The cap is $300.00 per resident per calendar week (Sunday to Saturday). If you're close to that limit, check whether recent deposits from other contributors are still counting toward the same week.

Planning to use a Commissary Allowance? Verify how it appears to the resident and confirm it's restricted to commissary purchases only. It won't look like a normal deposit in their account. Ask how partial use works too, so you know what happens if they don't spend the full amount right away.

1. Call Inmate Services at 865-281-6700.
2. Ask the exact questions you need answered: the current weekly deposit limit, what counts toward that limit, and the difference between commissary account funds and a Commissary Allowance.
3. Request the official reference they want you to follow (a written policy or the correct page to rely on) so you can avoid delays or rejected transactions.