How to Send Money to Someone at Knox County Detention Center (JailATM) — Step-by-Step + What to Do If a Deposit Is Missing
Sending money through JailATM is usually quick once your account is set up. Here's the exact process to deposit money to someone at Knox County Detention Center, plus what to do if the funds don't show up.
Before you send money, make sure your JailATM account has a Social Security Number on file. JailATM requires an SSN to process deposits. If it's missing, your deposit could be blocked or delayed.
Need help fast? If you have questions about inmate information or a missing deposit, call Knox County Inmate Services at 865-281-6700.
- Sign in to JailATM - Use your account login so you can access the deposit tool.
- Select “Send Money Now” - This starts a new deposit.
- Choose the state and facility - Pick the appropriate state, then select Knox County Detention Center.
- Search for the resident - Enter at least 3 characters of the resident’s last name or use their ID.
- Enter the payment details and deposit amount - Add your card information and how much you want to send.
- Accept the terms and conditions - Read the terms, check the box, then continue.
- Send the deposit - Confirm and submit to finish the transaction.
Tip: Use at least 3 letters of the resident’s last name (or their ID) when you search, so you can pull up the correct person before you pay.
JailATM accepts Visa and MasterCard for deposits. Have one of these ready before you start.
Heads up: Prepaid cards won't work on JailATM. You'll need a standard Visa or MasterCard credit or debit card.
JailATM caps deposits at $300 per resident per calendar week (Sunday through Saturday). This limit applies to the total deposited to that person, even if multiple people are sending money.
Why limits exist: These caps help with anti-money laundering compliance and fraud prevention. Some facilities may have different limits.
Most JailATM deposits arrive within 24 to 48 hours. If you just submitted the payment, give it that window before worrying.
- ✓ Wait for the full 24 to 48 hours after processing.
- ✓ If the deposit is still missing after that window, contact the facility immediately to start an investigation.
- ✓ For Knox County Detention Center, call Knox County Inmate Services at 865-281-6700.
If the facility can't resolve a missing deposit within 72 business hours, JailATM will open an investigation. The first step is always reporting it to the facility so they can get the process started.
Setting up JailATM for the first time? Some accounts require ID verification before activation due to federal regulations. If your account gets flagged, this can delay your first deposit.
Find an Inmate at Knox County Detention Center, TN
Search for a loved one and send messages and photos in minutes.
