Setting Up Video Visits with Someone at Knox County: How to Check Which Vendor the Jail Uses, plus JailATM Scheduling Steps

Video visits are not one-size-fits-all. The vendor Knox County uses determines where you sign up, how you schedule, and where payments go. Pick the wrong service and you could waste time creating an account on a platform the jail does not even use. The easiest way to avoid that? Call Knox County Inmate Services at 865-281-6700 before you schedule anything or pay any fees. They can confirm the current vendor and any rules specific to your loved one's housing location.

1. Call Knox County Inmate Services. Use 865-281-6700 and ask which video visitation vendor is currently used for your person.
2. Confirm the scheduling rules. Ask what days and times video visits can be scheduled, plus anything you need to do first (for example, an approved visitor account or ID requirements).
3. Ask what payments are accepted (if applicable). If the visit system requires payment, confirm where payment is made and which payment types are accepted so you do not put funds in the wrong place.
4. Write down the exact vendor name you are told. Then use that vendor’s system for registration and scheduling, since the steps are different depending on the provider.

1. Sign in. Log into your JailATM account.
2. Click “Calling”. This takes you to the area where video visitation options are managed.
3. Click “Schedule a Call”. Choose the available option you need and complete the scheduling process.

If Knox County uses Securus, you will schedule through Securus Video Connect. This web-based system lets family, friends, attorneys, and public officials join video sessions from anywhere with internet access. You can use the free Securus app, a computer, or a tablet.

Final Checklist

• ✓ Call Knox County Inmate Services at 865-281-6700 to confirm the current video visitation vendor for your loved one.
• ✓ Ask Inmate Services about scheduling rules (days, times, and any account or ID requirements).
• ✓ Confirm where payments are made and what payment types are accepted (if payment applies).
• ✓ If the vendor is JailATM, follow the path: Sign In, click “Calling,” then click “Schedule a Call.”
• ✓ If the vendor is Securus, plan to schedule and join through Securus Video Connect (via the free app, a computer, or a tablet).