How to Send Money to Someone at Knox County Detention Center (JailATM step-by-step)
Sending money through JailATM is straightforward once you know what screens to expect and what information you'll need. Here's the step-by-step process for making an online deposit to someone at Knox County Detention Center, including limits, ID requirements, and what to do if a deposit doesn't show up.
JailATM is the online system for depositing money to someone at Knox County Detention Center. The basic flow: sign in, start a "Send Money" transaction, select the facility, search for your person, enter payment details, and submit. This guide walks through each step and flags common hang-ups - ID requirements, deposit limits, timing - so you're not stuck guessing.
Sign in to your JailATM account and click "Send Money Now." From there, you'll pick the state and facility, search for the resident, enter your payment info and amount, check the box confirming you've read the terms, and submit. You'll get a chance to review everything before it finalizes.
On the facility selection screen, choose Tennessee as the state, then select Knox County Detention Center. This step connects your deposit to the right location - pick the wrong state or facility, and you won't find the person you're looking for.
Enter at least the first three characters of the resident's last name in the search field. If you have their ID number, you can use that instead. Once the right name appears, select it and continue to payment.
Step2 Payment ID
- ✓ Visa
- ✓ MasterCard
- ✓ Prepaid cards are not supported
JailATM requires a Social Security Number on file before you can complete a deposit. If you hit a wall right before checkout, check your account details - this is usually the culprit.
JailATM caps deposits at $300 per resident per calendar week (Sunday through Saturday). That's a combined limit across all senders - if multiple people are helping out, everyone's deposits count toward the same $300 total.
Note: Due to federal regulations, some JailATM accounts must pass ID verification before the account can be activated.
Most deposits to Knox County Detention Center arrive within 24–48 hours of processing. If you're sending funds for something time-sensitive, plan for that window rather than expecting instant delivery.
- Give it 24–48 hours - most deposits arrive within that timeframe after processing.
- Contact the facility to open an investigation - if the deposit is still missing after 24–48 hours, reach out to Knox County Detention Center right away so they can initiate an investigation.
- Escalate to JailATM after 72 business hours - if the facility can’t resolve it within 72 business hours, JailATM will investigate the missing deposit.
If the money hasn't arrived within 24–48 hours, contact the facility first - they can start an investigation. Still unresolved after 72 business hours? JailATM will step in to investigate the missing deposit.
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