How to Contact an Inmate at Kyle Unit, TX (TX)
Getting in touch with someone at Kyle Unit starts with setting up the right account, then picking your visit type and scheduling a time.
The TDCJ Online Visitation Scheduler lists four visit types: Regular, Contact, Video/Tablet, and others. One thing trips people up: "Video/Tablet" in the TDCJ scheduler is not the same as the Securus Video program. If you want a remote video visit from home, make sure you're working in the correct system.
Securus remote video visits have two limits worth knowing. Each inmate can only have one remote video visit per month, so coordinate with other family members before booking. These visits also run on a fixed schedule with firm start and end times. Be ready to connect right when your session begins.
You'll need to handle setup yourself. TDCJ staff cannot create visitor accounts for you, so you must register through the TDCJ Online Visitation Scheduler on your own. For Securus remote video visits, you also need a separate Securus account. If you hit technical issues with Securus, call their Customer Service at (877) 578-3658.
Steps to Follow
- ✓ Create your own TDCJ Online Visitation Scheduler account (unit staff cannot create it for you).
- ✓ If you plan to do a Securus remote video visit, register with Securus for remote video visits.
- ✓ For Securus help, call Securus Customer Service at (877) 578-3658.
- ✓ In the TDCJ Online Visitation Scheduler, choose the visit type you are trying to schedule (Regular, Contact, or Video/Tablet).
- ✓ If you are scheduling a remote video visit through Securus, plan around the set schedule and be ready at the exact start time since the visit begins and ends at scheduled times.
- ✓ Keep the one-remote-video-visit-per-month limit in mind before you book.
Cost and length (Securus remote video): Securus video visitations are 60 minutes long and cost $10.00 per session.
Before finalizing your plans, confirm the current remote video rules. Double-check the one-remote-video-visit-per-month limit, the fixed start and end times, and the current Securus pricing ($10.00 for 60 minutes). Policies and pricing can change, so a quick verification can save you a missed visit.
Confirm what you'll need to complete registration in each system. You must create your own TDCJ Online Visitation Scheduler account, and you need a separate Securus registration for remote video visits. If Securus registration gives you trouble, call their Customer Service at (877) 578-3658 before your scheduled time.
Reminder: TDCJ’s “Video/Tablet” option in the Online Visitation Scheduler is not the same as the Securus Video program. Confirm which system applies to the visit you are trying to schedule.
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