What Happens If You Forget Your TDCJ Visitation Scheduler Password
Forgot your TDCJ Online Visitation Scheduler password? You probably don't need to call the unit. The system emails you reset steps—you just have to request it correctly.
Password resets happen through the scheduler itself. Click "Forgot Password/Reset Password," enter the email address linked to your account, and submit. TDCJ will email you instructions to reset your password.
- Open the “Forgot Password/Reset Password” screen - this is the reset option on the scheduler login area.
- Enter your account email address - use the exact email you used when you created your scheduler account.
- Submit the reset request - click the “Forgot Password/Reset Password” link to trigger the reset.
- Use the email you receive to finish - the system will send an email with steps to reset your password; follow those instructions to set a new one.
No Email Tips
- ✓ Double-check that you typed the same email address you used for your scheduler account.
- ✓ Look in your spam/junk folder (and any filtered folders your email provider uses).
The scheduler is built around your email address, so think back to how you originally set things up. During registration, TDCJ sends an email with a 7-digit validation code and a link to complete your account. If you've lost access to that email - or you're trying a different address now - both registration and password recovery get complicated. One more thing: once an account exists for an email address, it can't be deleted, and you may not be able to change the email.
Note: If the reset email never shows up or you're locked out because you can't access the original email, contact scheduler support. For anything related to relationship verification, the unit can help - though staff can't create visitor accounts for you.
Most password issues get fixed through the reset email. But the unit does play a role behind the scenes in one area: when you submit a relationship request (connecting yourself to an incarcerated person), that request goes to their unit of assignment - like the Kyle Unit - where staff verify the visitor/inmate relationship.
Keep in mind: You have to create your own TDCJ Online Visitation Scheduler account - staff can't do it for you. Since accounts are tied to an email address that may not be changeable, the solution is usually account recovery, not starting fresh.
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