How to Contact an Inmate at Lackawanna County Prison (PA)

Lackawanna County Prison offers video visitation through the GTL/Viapath portal. You can set up and manage video visits in the portal here: https://lackawannacountypa.gtlvisitme.com/app.

Planning to video visit from a desktop or laptop? You'll need the GTL VisBridge desktop application. Log into your visitor account at least 10 minutes before your scheduled visit, run the "Internet Visit Tester," and follow the prompts to make sure everything works.

Mail works differently here than at many jails. Since June 1, 2022, the facility no longer accepts general incoming mail directly. Letters sent to the prison address will be returned to sender. Instead, all personal inmate mail must go through ViaPath, the prison's third-party mail vendor, and gets processed at their facility before reaching inmates.

Steps to Follow

• ✓ Go to the GTL/Viapath video visitation portal: https://lackawannacountypa.gtlvisitme.com/app
• ✓ Create an account or log into your visitor account to set up a video visit
• ✓ If you are using a desktop/laptop, use the GTL VisBridge desktop application
• ✓ Log in at least 10 minutes early and run the “Internet Visit Tester” from the menu so you can complete the prompts before the visit starts

• ✓ Do not send general incoming mail directly to the prison, it is not accepted and will be returned to sender
• ✓ Send personal inmate mail through the third-party mail vendor (ViaPath) using the vendor’s processing center instructions

Before scheduling a video visit, confirm you're using the correct GTL/Viapath portal for Lackawanna County Prison (https://lackawannacountypa.gtlvisitme.com/app). If you're joining from a computer, double-check that VisBridge is still required and that running the "Internet Visit Tester" about 10 minutes beforehand is still the standard setup process.

For mail, verify the current policy before sending anything. This is especially important if you're used to mailing letters directly to a jail address. The facility does not accept general incoming mail, and anything sent directly will be returned. Personal inmate mail must go through ViaPath at their processing center. Addressing requirements and what qualifies as "personal mail" can change, so confirm the vendor's current instructions first.