Setting Up Video Visits at Lackawanna County Prison: Using the GTL VisBridge Desktop App and Scheduling Visits

Lackawanna County Prison isn't allowing in-person visits right now. Video visitation is how families and friends stay connected - which means getting your online setup done ahead of time really matters.

Start by creating your visitor account at the facility's GTL portal: https://lackawannacountypa.gtlvisitme.com/app. This is where you'll log in, schedule visits, and manage everything related to your video sessions.

Once logged in, pick a date and time that works for you. The system confirms visits instantly, so you can check your upcoming visit details right in your account.

Using a desktop or laptop? This facility requires the GTL VisBridge desktop application for video visits. Install it before your first visit - you don't want to troubleshoot software while the clock is ticking.

1. Go to the GTL portal and sign in - Use https://lackawannacountypa.gtlvisitme.com/app to log into your visitor account.
2. Sign in at least 10 minutes early - Give yourself time before your scheduled start so you can download and run what you need.
3. Open “Internet Visit Tester” - In the portal menu bar, select “Internet Visit Tester.”
4. Follow the prompts to download and run VisBridge - The portal will guide you through installing the GTL VisBridge desktop app and running the tester so you’re ready for the visit.

Practical Tips

• ✓ Log into your visitor account at least 10 minutes before your scheduled visit time.
• ✓ Use the portal’s “Internet Visit Tester” to download/run the GTL VisBridge setup and confirm you’re ready.
• ✓ Stick with desktop/laptop visits using GTL VisBridge (that’s the required desktop method for this facility).

Having trouble scheduling or joining? Log into the GTL portal and check your upcoming visits first - bookings should show as confirmed right away. If something still seems off, use the help options inside the portal. That way, support can see the same account and visit details you're looking at.