ConnectNetwork AdvancePay & Phone Rules at Lake C.I.: Free Calls, Call Lengths, Account Names, and Help
Staying in touch with someone at Lake C.I. means understanding how ConnectNetwork's AdvancePay system works. Here's what you need to know about free weekly calls, time limits, account setup, and getting help when you need it.
AdvancePay is a prepaid phone account you set up through ConnectNetwork. You add money to the account, and that balance covers the cost of calls you accept from your loved one. Think of it as funding the phone line from your end.
Each incarcerated individual gets one free phone call per week, lasting up to 5 minutes. Use it for quick updates and save your paid minutes for longer conversations when you really need the time.
Calls max out at 30 minutes. That's enough time for a real conversation, but you'll want to prioritize what matters most - especially when coordinating family updates, paperwork, or time-sensitive news.
After each completed call, there's a 30-minute waiting period before another call can go through. Forgot something? You won't be able to call back right away. Keep that gap in mind when planning your day.
Tip: Use the free 5-minute weekly call for quick check-ins. Save your AdvancePay balance for longer, more detailed conversations.
When creating your ConnectNetwork account, enter your first and last name exactly as it appears on your government-issued photo ID. This ensures your account matches official records used for security and visitation purposes.
Having trouble with calls or your AdvancePay account? ConnectNetwork's support line is available 24/7 at 866-732-9098.
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