How to send messages, photos, and packages
Phone calls at Lake City Correctional Facility go through GTL/ConnectNetwork (GTL services for all FDC sites were scheduled to go live by April 6, 2021). Calls within the North American Numbering Plan cost $0.135 per minute. Each incarcerated person gets one free call per week—up to five minutes, applied to their first call that week. There's a 30-minute wait between completed calls. You can fund calls through AdvancePay, a prepaid account you set up to receive calls. Friends and family can also leave PIN-protected voicemail messages. If you submit a payment without a telephone number, it won't post and could take 7–10 business days to sort out. Many Florida facilities offer additional options like messaging, video visits, and tablet services, though exact features vary by site.
Search for a loved one and send messages and photos in minutes.
Calls within the North American Numbering Plan are billed at $0.135 per minute under the new contract.
Yes. GTL/ConnectNetwork provides one free five-minute call per incarcerated individual each week, applied to that person’s first call of the week.
You fund calls through AdvancePay, which is a prepaid phone account the called party adds money to so an incarcerated individual can place calls. Payments sent without a telephone number can’t be posted to the account, and posting may take 7–10 business days.
Mail money orders and the deposit slip to JPay at PO Box 260010, Hollywood, FL 33026.
Include the inmate’s full name and booking/ID number, plus your full return name and address, on every item. Use plain paper and a standard envelope, and follow any size or content guidance the facility posts.
Many facilities send routine personal mail to third‑party processors that scan it and deliver electronic copies to inmates, and originals may be destroyed after processing. Since practices can vary, check the inmate’s facility page for the latest details on scanning and retention.
Getting approved to visit requires some paperwork, and small mistakes can set you back weeks. Follow the steps below to complete your visitation application correctly and avoid the most common reasons people get denied or delayed.
Sending a money order to someone at Lake City Correctional Facility? Follow the JPay deposit form instructions exactly—especially the visitor-approval rule and required contact fields—to avoid delays.
Phone calls from Lake City Correctional Facility come down to a few essentials: setting up an AdvancePay account, knowing the per-minute rate, taking advantage of the weekly free call, and understanding how payment timing works.
