Send Photos & Mail at Lake County Jail

How to send messages, photos, and packages

Overview

Lake County Jail uses Telmate (GettingOut) for inmate phone and voicemail services. Start there for setup help or account issues. Collect calls won't go through to cell phones, business lines, or numbers that block collect calls. If your number blocks collect calls, Telmate allows a one-time, one-minute complimentary call to that number. You can also leave a voicemail for an inmate through Telmate—up to three minutes for $1.25. Inmates can buy phone time through commissary, and friends and family can set up prepaid or Friends & Family accounts through Telmate by phone or online. One thing to watch: accounts become inactive after 180 days without use. For refunds, contact customer service at 1-866-516-0115.

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Woman using phone to connect with loved one

Quick Facts

Lake County Jail contracts Telmate (GettingOut) to provide inmate telephone and voicemail services.
Collect calls cannot be made to cell phones, business phones, or numbers blocked from receiving collect calls.
If a called number blocks collect calls, Telmate allows a one-time, one-minute complimentary free call to that number.
Friends and family can leave voicemail messages for inmates up to three minutes for $1.25 by calling Telmate.
Friends & Family vendor accounts become inactive after 180 consecutive days of inactivity; refunds require calling customer service.

Send Photos & Mail Guides

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How to Leave a Voicemail for an Inmate at Lake County Jail (Telmate voicemail)

Can't reach someone at Lake County Jail by phone? You can still leave a paid voicemail through the jail's phone provider.

Common Questions

How do I add money to an inmate's phone account at Lake County Jail?

You can set up a prepaid call account through Telmate (GettingOut) by phone or online. Inmates can also purchase inmate-debit phone time through the jail commissary.

Why can't my cell phone receive collect calls from Lake County Jail?

Telmate’s system at Lake County Jail doesn’t allow collect calls to be completed to cell phones, business numbers, or numbers that block collect calls. If your number blocks collect calls, Telmate allows a one-time, one-minute complimentary call to that number.

How can I leave a voicemail or message for someone at Lake County Jail?

Leave a voicemail for an inmate (up to three minutes) for $1.25 by calling Telmate. For voicemail setup, account questions, or refunds, contact Telmate/GettingOut customer service at 1-866-516-0115.

Other Guides for Lake County Jail

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Before Your First Visit to Lake County Jail (IN): What to Bring and What to Leave Behind

Visiting someone at Lake County Jail for the first time? It's straightforward once you know what to bring and when to show up. Use this checklist to avoid the most common reasons people get turned away at the door.

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How to Add Money to an Inmate’s Account at Lake County Jail (kiosk, money order, online/toll-free)

Lake County Jail offers three ways to add money to an inmate's account: the lobby kiosk, money orders, or remote deposits through GettingOut. The kiosk is the fastest in-person option — it's open 24 hours and accepts cash and credit cards. Can't make it to the facility? Deposit online through GettingOut or call their toll-free line. Money orders are accepted Monday through Friday from 8:00 a.m. to 9:00 p.m., and on Saturdays only during visiting hours.