Lakeview Facility

Visiting at Lakeview Facility happens on weekends from 9:00 AM to 3:00 PM. The latest you can arrive is 2:30 PM—give yourself extra time for check-in and screening. If your loved one is in the Special Housing Unit (SHU), they can receive one non-legal visit within a seven-day period, scheduled on Saturdays. Individuals designated Shock/DTP are limited to one visit every two weeks. Each visit can include up to three visitors, plus one child under age five who must sit on an adult's lap. Cross visits aren't permitted. If the visiting room gets crowded, staff will first ask for voluntary early termination. DOCCS encourages family and friend visits because they can have a positive influence.

Sending mail to someone at Lakeview Facility is straightforward once you know the rules. Packages and "articles" must ship directly from approved vendors using major carriers—family and friends can't mail packages or drop them off during visits. These requirements are documented in Department Directive #4911. Regular incoming mail is screened by facility staff and may be opened to check for contraband. Many New York facilities also use vendor-based or digital letter/photo services that print and deliver items inside, so check what options are available before you send anything. For letters, include the incarcerated person's full name, facility ID number (DIN or other ID), and your return address to help avoid delays.

To contact Lakeview Facility, use the street address 9300 Lake Avenue or mail correspondence to P.O. Box T, Brocton, NY 14716-9798. For the right phone number or office—whether that's records, FOIL, victim services, or media—check the facility's official contact page. Before reaching out, figure out what you need so your request goes to the correct office. When submitting a request, have your full name, contact information, and a clear description of what you're asking for. Include any report or booking numbers if you have them, plus any required authorizations or proof of identity. Call 911 for emergencies. For facility safety concerns, use confidential tip lines or PREA reporting channels described in agency guidance.

Lakeview Shock Incarceration Correctional Facility is a medium-security, mixed-gender state facility running a six-month Shock Incarceration program and a separate 90-day Drug Treatment Program (DTP) with six months of community continuing care. The DTP is accredited by the American Correctional Association, reflecting adherence to national standards for substance-abuse treatment. Lakeview also offers core DOCCS services families often encounter: education, vocational training, family development, counseling, libraries, recreation, and religious services. DOCCS Visitor Hospitality Centers support visiting families with restrooms, a baby changing station, lockers, and printed information about visitation rules. Schedules and rules can change, so check Lakeview's facility page or DOCCS visitor resources before you go.