Inmate Phone Hours, 30-Minute Limits, Monitoring, and Which Numbers Are Blocked
Waiting on a call from Lamb County Jail? Two things matter most: when phones are available and what might stop a call from connecting. Here's what you need to know about phone hours, the 30-minute limit, call monitoring, and blocked numbers—plus who to contact when something goes wrong.
Phones are typically available from 5:00 a.m. to 12:00 a.m. That said, daily operations can shift things around. If calls suddenly stop coming through, a schedule change or facility issue may be the cause.
Each call maxes out at 30 minutes. Got a lot to discuss? Lead with the important stuff. Longer conversations may need to happen across multiple calls rather than one.
For questions specific to Lamb County Jail - like local phone access rules or exceptions - call the jail directly at 806-385-7900 (1200 East Waylon, Littlefield, TX 79339). If the problem seems like a tech or vendor issue (the phone system itself, for example), reach Inmate Technology Services (ITS) at (866) 806-7804, Monday–Friday, 8:00 a.m. to 4:00 p.m.
Regular calls aren't private. All inmate calls are subject to monitoring and recording - except calls to the attorney of record. Don't discuss sensitive legal strategy or anything you wouldn't want reviewed later. Save those conversations for attorney calls.
Allowed Blocked
- ✓ Allowed: home landline telephone numbers
- ✓ Allowed: post-paid cell phones
- ✓ Allowed: pre-paid cell phones
- ✓ Blocked: internet service numbers
- ✓ Blocked: 800 numbers
- ✓ Blocked: business numbers
- ✓ Blocked: pay phones
- ✓ Blocked: international numbers
The main thing to plan around? The 30-minute cutoff. Calls end automatically when time's up. If you're covering something important, wrap up key points early and agree on how you'll continue next time.
For vendor or phone system issues, contact ITS at (866) 806-7804 during their hours (Monday–Friday, 8:00 a.m. to 4:00 p.m.). Need to escalate or file a complaint about ITS, e-messaging, tablets, or video visits? Use the ITS Contact Form, mail a written complaint to Inmate Technology Services Contract Manager at PO Box 4016, Huntsville, TX 77342-4016, or email offenderphones@tdcj.texas.gov.
- Call Lamb County Jail first - Use 806-385-7900 to confirm any local call-hour changes or facility-specific restrictions.
- Contact ITS for system or vendor problems - If the issue looks like a phone service problem, reach out to ITS during their posted hours.
- Escalate the issue if it isn’t getting fixed - Submit a complaint through the ITS Contact Form or in writing/email using the official complaint channels.
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