Video Visits at Lancaster County Jail: Onsite Kiosks vs. Paid Offsite Visits via ICSolutions
Lancaster County Jail uses video visitation—no more behind-glass visits. You can connect for free at an onsite kiosk or pay to visit from home through ICSolutions. Either way, you'll need to register first.
Lancaster County Jail runs on the ICSolutions Visitor video system. Gone are the days of talking through phones behind glass - now everything happens over video. The person you're visiting stays in their housing unit while you connect from either an onsite kiosk or your own device at home.
Note: You'll need a free ICSolutions account before any video visit - onsite or offsite. These are video sessions, not traditional in-person visits.
Want the free option? Use the onsite video kiosks at the facility. You'll sit at a kiosk in the visitation area while your loved one joins from their housing unit. It's still a video call, but you won't need to worry about your home internet or whether your laptop camera works.
- ✓ Create your free ICSolutions visitor account before you go (registration is required even for onsite kiosk visits).
- ✓ Bring the login info you used to register so you can sign in smoothly at the kiosk.
- Pick a compatible device - Offsite visits use the ICSolutions visitation application on a Windows computer, an Android device, or an iPhone/iPad.
- Download the ICSolutions visitation app - Install the app on the device you plan to use for the visit.
- Register and sign in - Make sure your ICSolutions visitor account is set up and you can log in on the same device you’ll use for the call.
- Test the app before you schedule - The jail requires you to download and test the application before you’ll be able to schedule an offsite visit.
- Check your camera and microphone - Confirm your video and audio work in the app so you’re not troubleshooting once the visit starts.
- Do a quick connection check - Use a stable internet connection for the visit; offsite sessions depend on your connectivity.
Tip: Do your app test on the same device and internet connection you’ll use for the actual visit. It’s the easiest way to catch camera, mic, or connection issues early.
Offsite visits - connecting from home - cost money through ICSolutions. Pricing varies by facility. If you'd rather not pay, stick with the onsite kiosks.
Warning: Internet connectivity problems during offsite visits aren’t refundable under the vendor’s policy.
Before any video visit at Lancaster County Jail, you need to register with ICSolutions. It's free. Once your account is set up, you can schedule visits and connect through the app (for offsite sessions). If you hit snags with login or setup, ICSolutions has help resources available.
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